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Work Background
TIPI Group of CompaniesHuman Resources Coordinator
Mar. 2024Winnipeg, Manitoba, Canada
Evoco Ltd.HR Manager
Mar. 2023 - Mar. 2024
Delta Hotels Toronto MississaugaGuest Service Agent
Oct. 2022 - Mar. 2023Ontario, Canada
Luzon International Premier Airport Development Corp. (LIPAD Corp.)HR Planning and Development Manager
Jun. 2019 - Aug. 2022Region III - Central Luzon, Philippines• Articulate, align and oversee the design and delivery of HR strategies, goals and pillars and to assess the impact of the strategies on LIPAD’s overall workforce sustainability, business and financial performance.
• Manages the Payroll, Compensation and Benefits, Office Administration, Learning and Development, Employee/Labor Relations, Performance Management, Talent Acquisition and Succession Planning.
• Develop and review HR policies and processes in a timely manner to address, close gaps and prevent regulatory breaches in several key areas such as staff disciplinary issue management, workplace health and safety and personal data protection management.
• Position HR as a business partner with other department leaders in LIPAD by working collaboratively with them to add value to the business and employee agenda as well as providing advice on employment legislation, HR policies and their applications to facilitate understanding of compliance requirements and outcomes.
• Lead the talent agenda by overseeing the development and strengthening of the talent bench strength and leadership pipeline in order to build a high-performance workforce, meet succession needs and ensure business continuity and sustainability.
• Design, refresh and implement LIPAD’s training and development strategy through a multi-pronged approach to structured and unstructured learning, coaching, mentoring, and on-the-job training to build competencies and cultivate a culture of learning, resilience and change agility.
Crowne Plaza Manila Galleria and Holiday Inn Manila GalleriaTraining Manager
Nov. 2018 - Jun. 2019NCR - National Capital Region, Philippines• Responsible for managing the hotels’ training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating data and evaluating results.
• Analyzes training needs of the hotels in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.
• Tailoring IHG HR and Training standards to local needs of the hotels.
• Ensures effective training programs are in place such as new employee orientation, train the trainer, customer service training, technical job specific training, supervisory skills training, management development, fire, life and safety training, selling skills and employee retraining.
• Monitors the progress of the training business plan for each department to ensure that training objectives are being achieved.
Robinsons Land Corporation - Hotels and Resorts DivisionAssistant Manager - Training/QA
Aug. 2017 - Nov. 2018NCR - National Capital Region, Philippines• Responsible and supervises 6 employees under recruitment, training and quality assurance
• Interviews potential candidates for Hotel Operations and Corporate positions
• Handles recruitment for senior level positions
• Manages training and development, which includes creation, review and update of training manuals and modules, and customizing training programs based on Training Needs Analysis
• Facilitates employee engagement activities such as team building, outing, meetings and conferences and parties
• Ensures proper implementation and enforces company policies
• Timely dissemination of employee performance evaluation to Department Heads
• Assigned to evaluate appraisals and talent management succession planning • Accurately and timely submission of employee performance incentives to the HR Director
• Collaborates with Legal Department in handling employee relations particularly employee disciplinary actions through the issuance of notices in relation to violations of company rules and policies
• Manages the quality assurance arm of Go Hotels and Summit Hotels and Resorts brand. Tasked to perform annual audit inspection of all hotel properties to ensure it complies with the brand standard
• Developing and updating quality assessment forms for Go Hotels and Summit Hotels and Resorts
• Provides and discuss audit finding reports to the management and concerned departments
• Creates and plans goals, strategic initiatives and KPIs for human resources, training and quality
Robinsons Land Corporation - Hotels and Resorts DivisionSenior Quality Assurance and Training Officer
Sep. 2016 - Aug. 2017
Robinsons Land Corporation - Hotels and Resorts DivisionQuality Assurance Officer
Apr. 2015 - Sep. 2016
Robinsons Land Corporation - Hotels and Resorts DivisionHotel Head - Go Hotels Ortigas Center/Summit Hotel Magnolia
Jul. 2014 - Jul. 2015NCR - National Capital Region, Philippines• Handled the acceptance and turn-over of the hotel property from contractors to operations
• Facilitated the grand opening of Go Hotels Ortigas and Summit Hotel Magnolia
• Managed 30 direct and agency employees of Go Hotels Ortigas, and 35 direct and agency employees of Summit Hotel Magnolia
• Performed oversee functions for Summit Hotel Magnolia
• Responsible for the overall management of the operations of Go Hotels Ortigas and Summit Hotel Magnolia • Helped to develop management talent by acting as mentor to hotel employees
• Resolved guest complaints in a timely and professional manner
• Accurately and timely submits hotel billing reports to the Accounting Department
• Ensure compliance with government permits (e.g. health and sanitation permits, fire and safety permits and business permits)
Robinsons Land Corporation - Hotels and Resorts DivisionTraining Officer
Mar. 2014 - Jul. 2014NCR - National Capital Region, Philippines• Managed and trained the pioneering teams of Go Hotels Ortigas Center and Summit Hotel Magnolia- hard skills training
Robinsons Land Corporation - Hotels and Resorts DivisionHotel Head OIC - Go Hotels Tacloban
Nov. 2013 - Mar. 2014Region VIII - Eastern Visayas, Philippines• Supervised renovation of the hotel after Super Typhoon Yolanda
• Managed the reopening of the hotel • Supervised and managed 30 direct and agency hired employees of Go Hotels Tacloban
• Handled different departments such as Front Office, Housekeeping, Sales and Marketing, Security and Engineering. • Handled reservations, customer service relations, and cashiering
Robinsons Land Corporation - Hotels and Resorts DivisionDuty Manager - Go Hotels Tacloban
Sep. 2012 - Nov. 2013Region VIII - Eastern Visayas, Philippines• Assign tasks and ensure all staff positions are covered for the duration of shift
• Oversee the operation of the hotel during shift
• Address complaints in a timely and professional manner
• Creates, organize and maintain scheduling for all hotel employees
• Handles training for housekeeping personnel(agency hires)
• Handles local sales and marketing
Robinsons Land Corporation - Hotels and Resorts DivisionHotel Associate - Go Hotels Tacloban
Jan. 2012 - Sep. 2012Region VIII - Eastern Visayas, Philippines• Reception duties such as greeting guests, answering phone calls, monitoring logbook
• Handles reservations or booking request of guests, guest queries and complaints
• Handles cashiering
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