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Work Background
Intelinet SystemsSystem Engineer
Mar. 2025Dallas, Texas, United StatesI excelled in delivering exceptional IT services as a System Engineer, focusing on user support and system administration. • Conducted thorough workstation and user remediation, leading to a 30% reduction in support tickets. • Streamlined server management processes, enhancing operational efficiency and minimizing downtime. • Resolved complex network issues, improving connectivity and user productivity across the organization.
Buchanan TechnologiesSystem Engineer
Jun. 2022 - Mar. 2025Texas, United StatesAs a System Engineer at Buchanan Technologies, I successfully managed workstation patches, provided user support, and implemented systems like JAMF Pro and Azure AD. • Trained employees on various systems such as JAMF Pro and Intune.
• Managed and created policies in JAMF Pro to work with Azure AD and Google workspace.
• Deployed Manage Engine for MacOS Fleet and Windows OS.
VIP Realty Group Inc.Network Administrator
Apr. 2014 - Jan. 2022Fort Myers, Florida, United States• Managed server & telecom room for 6 offices, partnering with IT director on projects.
• Headed 24/7 help desk for 180 employees, handling password recovery and IT support.
• Implemented security cameras, VoIP systems, and office 365 administrator for new hires.
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