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Work Background
ZillowCustomer Service and Listing Support Specialist
Jul. 2021 - Sep. 2021Remote Supported Zillow Offers markets by ensuring all active homes were represented accurately and
completely on Zillow.com, including photos and descriptions, consistently meeting a 48-hour
turnaround time.
Expanded support to 50% more markets within the first two months of employment, showcasing
adaptability and efficiency.
Collected and analyzed feedback from home seekers and agents, relaying insights to partner teams
to improve user experience and customer satisfaction.
Collaborated with transaction managers, field operators, and renovation teams to provide accurate
and compelling property listings, ensuring alignment with client expectations.
Polar Rollz LLCOwner/Operators Manager
Oct. 2019 - May. 2021Harrisburg, Pennsylvania, United States Delivered exceptional customer experiences by managing day-to-day operations of a rolled ice
cream business, achieving an average of $250 per hour in gross sales.
Maintained a 100% booking capacity during peak periods by effectively coordinating schedules and
exceeding customer expectations.
Built strong relationships with suppliers to ensure quality products and cost-effective solutions,
supporting seamless service delivery.
Streamlined processes by managing budgets, accounts, and operational costs, enhancing overall
efficiency.
Trained and motivated team members to deliver high-quality customer service, fostering a positive
and productive work environment.
Anacott property Management LLCTenant Relations and Leasing Consultant
Aug. 2014Lewistown, Pennsylvania, United StatesAs a Licensed Realtor, Appraiser Trainee in the Rental Property division of a Real Estate Investment
Property Management company, was responsible for client satisfaction, maintaining occupancy, and
ensuring on time rental payments.
Delivered exceptional service by addressing the needs and concerns of over 20 tenants across 12
property units, fostering long-term relationships and satisfaction.
Ensured timely and accurate rent payment processing, resolving tenant inquiries and concerns
promptly to maintain a seamless experience.
Proactively followed up with delinquent tenants, using strong communication and problem-solving
skills to achieve successful outcomes.
Achieved a 100% occupancy rate for 4 consecutive years through effective client engagement and
personalized support.
Cornerstone BillingCustomer Service/Accounts Receivable Manager
Aug. 2014 - Sep. 2019Remote Managed accounts receivable collections for 36 alarm dealers
Provided customer service on specialized security software
Improved collections and disputes process through internally created collections software resulting
in average collections rates of 82%
Reduced need for 2 FTE by automating manual collection processes
REMAX REALTY PROFESSIONALSReal Estate Assistant
Jan. 2007 - Aug. 2014Harrisburg, Pennsylvania, United States Hosted successful open houses by preparing properties for viewing and effectively showcasing
features to potential buyers.
Certified Home Staging Specialist
Fleet Credit Card ServicesSpecialized Collections Manager
Jun. 1994 - Jun. 2001Horsham, Pennsylvania, United States Managed a staff of 30 in the Production Control/Traffic Desk, Fraud
Investigation, MIS, Clerical Support, Specialized Process and Quality
Control areas
Improved overall collections efficiency by implementing strategic collection
plans and processes for 30-day delinquency and Inbound Collections Staff
totaling $70 million
Developed customized payment plans for financially distressed customers,
enabling successful debt recovery while maintaining customer satisfaction
Implemented efficient skip-tracing techniques to locate hard-to-reach
debtors and expedite the recovery process
Provided exceptional customer service throughout the collections process,
addressing concerns promptly while upholding company values
Reduced delinquency rates with proactive account monitoring and timely
communication
Trained and mentored new employees on collection methods,
documentation requirements, and performance strategies
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