Dorothy Ladrillo

Export Customer Care Specialist @Franke Group

Data EntryCustomer Service

I'm an Export Customer Care Specialist at Franke Home Solutions based in Dubai for more than 2 years. My passion is improving international client relationships and streamlining export operations. With over five years of experience in global logistics and customer service, I thrive in problem-solving skills and dedication to enhancing customer satisfaction. I have a Bachelor's degree in Finance in De La Salle University Manila as well as Master's degree in Logistics and Supply Chain Management in University of Wollongong. Outside of work, I love running and traveling. Currently, I am training for my first ultramarathon (100k), so it is been fun balancing work and training.

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Work Background

Export Customer Care Specialist

Franke Home SolutionsExport Customer Care Specialist

Jan. 2023United Arab Emirates

Executive - Customer Advocacy

RAK CeramicsExecutive - Customer Advocacy

Aug. 2021 - Jan. 2023Ras al Khaimah, United Arab EmiratesThe Customer Advocacy department is responsible for ensuring client relationships are maintained positively by meeting or exceeding customer's demands. The demanding role involves sales operations, logistics and warehouse operations, and production planning.

Sales Representative

Truffle House DubaiSales Representative

Oct. 2020 - Aug. 2021Dubai, United Arab Emirates

Sales Representative

Gianni & GelatoSales Representative

Jan. 2020 - Apr. 2020Dubai, United Arab Emirates

Sales Associate

adidasSales Associate

Sep. 2019 - Dec. 2019Dubai Design District

Sales Intern

adidasSales Intern

May. 2019 - Jun. 2019Dubai, United Arab EmiratesResponsible in assisting the storekeepers with their tasks. Both in stockroom and shop floor.

Supply Chain Specialist

Henkel Asia Pacific Service CentreSupply Chain Specialist

May. 2018 - Dec. 2018MakatiSupported Henkel Korea with their daily operations via SAP system. Helped them document and monitor their shipments through their trackers.

Master Data Specialist

Henkel Asia Pacific Service CentreMaster Data Specialist

Mar. 2017 - Apr. 2018

Finance Controlling Intern

Henkel Asia Pacific Service CenterFinance Controlling Intern

Sep. 2016 - Jan. 2017Makati

Treasury Department Intern

Asia United BankTreasury Department Intern

May. 2016 - Jun. 2016

Requests

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Looking for a Job

Seeking Data Entry Specialist Role

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