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Work Background
U.S. Department of Energy (DOE)Enterprise Learning and Development Training Department Manager
Dec. 2020Albuquerque, New Mexico, United StatesHold and maintain an active DOE Q clearance. Manage a team of instructional designers, eLearning developers, subject matter experts, instructors, and training coordinators in developing, revising, maintaining, and delivering training for the Department of Energy.
Offer support across employee positions to include instructional design, eLearning, Learning Management System operations, and course deliveries. Complete annual operation plans, annual training program reviews, department budgets, course material reviews, employee evaluations, and instructor certification evaluations.
Work closely with DOE sites to certify potential instructors through the NTC’s Instructor Certification Program and ELD’s Basic Instructor Training course. Monitor student and instructor feedback and project status updates.
Instruct NTC course deliveries, as necessary, and hold instructor certification through the NTC’s Instructor Certification Program to instruct several NTC courses. Lead the Safety Culture Improvement Panel Training Working Group to determine DOE safety culture training needs.
Encourage impactful staff results by communicating job expectations; providing necessary tools and support; and evaluating project results and employee performance.
Encourage and develop personal and professional growth opportunities.
U.S. Department of Energy (DOE)Senior Instructional Systems Designer/Programs and Projects Team Lead
Dec. 2014 - Dec. 2020Albuquerque, New Mexico AreaUsed to the ADDIE model to analyze, design, develop, and evaluate courses and training programs for Federal personnel of the Department of Energy and DOE contractors.
Facilitated Rapid Development Teams to perform job task analysis for curriculum suite of courses, including instructor-led, virtual, and eLearning courses.
Worked collaboratively with NTC and external instructors and subject matter experts.
Produced classroom and scenario-based courses and effective instructional and training materials.
Submitted deliverables as scheduled and ensure that milestones are met for projects.
Developed and provided recommendations for interface design, sequencing of instruction, and use of needs assessments and job analyses.
Assessed performance outcomes to determine instructional effectiveness of course materials.
D & H Petroleum/United Pump SupplyService Coordinator
Jan. 2013 - Dec. 2014Albuquerque, NM• Coordinated and tracked daily appointments of twelve field service technicians.
• Verified accuracy of requested purchase orders from service technicians.
• Generated and disseminated invoicing and billing to customers.
Lovelace Health SystemBeneficiary Services Representative
Oct. 2012 - Dec. 2012Albuquerque, New Mexico AreaAs a temporary employee, I:
• Coordinated and tracked the telephonic contacts of patients transitioning from ABQ Health Partners to the Lovelace Healthcare System. • Compiled and tabulated contact data for up to 25 other beneficiary services representatives.
• Directly contacted beneficiaries to assist in transitioning to new healthcare providers
FSU School of Communication Science and DisordersHealth Informatics IT Intern
Jan. 2012 - Aug. 2012Tallahassee, FL•Setup and maintained the clinic’s new EMR system, TreatWrite
•Created video tutorials for using TreatWrite
•Worked with a team to beta test TreatWrite’s system
•Created video tutorials for using CALIPSO (Clinical Assessment of Learning, Inventory of Performance, and Streamlined Office-Operations)
Panera BreadCertified Associate Trainer
Apr. 2009 - Feb. 2011Tallahassee, FLOversaw daily product assembly and preparation
Preformed opening and closing duties
Managed and oversaw training of new employees
Responsible for taking orders and handling money
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