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Work Background
MadecraftSupervising Learning Product Manager
Jan. 2024Goleta, California, United StatesBuilding Scalable Content Infrastructure
Design and maintain internal systems for content operations, including contract workflows, metadata management, and partner data integrations. Optimize tooling and processes to support speed, accuracy, and scale across distributed teams. Driving User-Focused Innovation
Develop learner-centric features and content experiences that meet the needs of global audiences. Align training solutions with user outcomes, continuously iterating based on feedback, engagement data, and emerging use cases. Leveraging Data for Product Decisions
Own product analytics and performance dashboards to surface actionable insights. Analyze user behavior, engagement trends, and competitive benchmarks to inform prioritization and roadmap evolution. Collaborating Across Tech and Business Teams
Work closely with engineers, marketers, content creators, and stakeholders to align product strategy and execution. Document requirements, manage dependencies, and ensure timely delivery of roadmap initiatives. Optimizing for Discoverability and Engagement
Apply content optimization, taxonomy, and SEO strategies to increase user acquisition and product reach. Ensure end-user journeys are frictionless, data-informed, and aligned with product growth goals
MadecraftLearning Content Manager
Feb. 2023 - Jan. 2024-Manage course author community of +400 authors, navigating communication, budgeting, and payments. -Develop comprehensive content strategies aligned with business goals and user needs.
-Conduct in-depth performance research, including e-course trends, audience learning habits, and content performance.
-Collaborate with stakeholders to align content strategies with marketing, branding, and business objectives.
-Define content governance, workflow processes, and style guidelines for consistency and quality.
-Build out a learning taxonomy and ontology. -Perform regular content audits to assess quality and relevance.
-Assist in developing a rigorous certificate program curriculum. -Created comprehensive learning tracks for Generative AI courses. -Initiated AI integration for content strategy to improve efficiency and personalization.
PluralsightAuthor Community Manager
Sep. 2022 - Feb. 2023Communication Strategy: Set, plan, and implement communication program to engage domain author communities (roughly 550 authors)
Content Strategy: Developed Product Guest Speaker series pipeline of sourced authors and maintained team member hand-off points for various stages of production process. Operations Management: Coordinate with the learning sciences and marketing teams to ensure that our author promotion pages maintained and actively supported Community Management: Respond to community members in a timely manner, addressing questions, concerns and feedback through Slack, Email, and open office hours. Content Curation: Write development articles for Pluralsight and A Cloud Guru to highlight new courses and author personas.
MadecraftAuthor & Creator
Mar. 2022 - Feb. 2023Developed two e-learning courses: -Pivot into Tech -Generative AI Writing for Productivity
PluralsightAcquisitions Editor
Aug. 2021 - Sep. 2022Recruitment: Sourced and recruited new authors for 100% of open quarterly opportunities within the domain.
Course Development: Collaborated with authors to produce presentation deliverables, including outline, script, assets, and slides
Program Development: Drove content development and recruitment for Professional Development Guest Speaker Series to deliver monthly videos to the PS platform. Operation Success: Modified author audition process by introducing transparent success metrics for new authors. Consistently provided constructive feedback for authors, recommending and driving changes to existing products, policies and processes.
Jejune MagazineWriter and Editor
Aug. 2020 - Sep. 2021Brooklyn, New York, United StatesProofread and copyedited blog materials.
Researched and wrote in the fashion and culture verticals for socially aware fashion and art magazine. Wrote celebrity interviews, introductions, and social media posts.
Balanced deadlines, conducted research, and communicated with magazine staff. Maintained meaningful engagement on social media channels - Twitter and Instagram. Optimized posts with AdSense and SEO.
Western UniversityPeer Review Editor - The Scattered Pelican
Sep. 2018 - Jan. 2020Proofread multiple journal submissions for grammatical and formatting errors Suggested content modification for clarity and enhanced understanding for a public audience Tracked publishing timetables and adhere to strict deadlines for bi-annual publication
North East Modern Language AssociationSocial Media Manager
Aug. 2018 - Aug. 2019Managed relationships with followers on Twitter and Facebook for Women and Gender Studies members. Wrote newsletters for outreach and engagement with community members Developed strategies for online community engagement. Wrote content and selected apt stories and articles to share for Facebook and Twitter
Lee UniversityAdjunct Instructor
May. 2016 - Jul. 2018Cleveland, TennesseeI created course syllabi and content for intensive summer courses in the Humanities Department at Lee University. I planned and executed daily lecture material
Created and marked written assignments and exams
Utilized in-class active learning and diverse media learning Generated alternative exams for students registered with accessibility services.
York UniversityGraduate Teaching Assistant
Sep. 2015 - Dec. 2020Taught college-level courses in Humanities, Rhetoric and Research, and Greek Myth Curriculum Development Expertise: Designed and implemented rigorous curricula for writing and critical thinking courses, incorporating analytical skills, effective communication, and scholarly research. Student-Centered Teaching Approaches: Employed student-centered teaching methods that fostered active learning, critical analysis, and thoughtful expression in writing, adapting to diverse learning styles and needs. Assessment and Evaluation Innovator: Developed and utilized a range of assessment tools and evaluation methods to gauge students' progress in writing and critical thinking, while providing individualized feedback for continuous improvement. Peer Collaboration Facilitator: Led peer review sessions and group activities to encourage collaboration among students, enhancing their ability to constructively critique and improve each other’s writing. Professional Development and Engagement: Actively engaged in professional development opportunities and workshops focused on innovative teaching strategies for writing and critical thinking, and contributed insights to the academic community. Mentorship and Student Success: Provided mentorship and guidance to students, several of whom have achieved notable success in publishing academic papers, receiving scholarships, or garnering recognition for their writing and critical thinking skills. Nominee for Teaching Excellence Award- Teaching Assistant: Honored with York’s Liberal Arts Excellence in Teaching Award in 2018 for outstanding contributions to the academic community and demonstrated excellence in teaching writing and critical thinking courses.
York UniversityPhD Researcher - ABD
Aug. 2015 - May. 2021Toronto, Ontario, CanadaPhD Researcher in Humanities: Conducted in-depth research as part of a PhD program in Gender Studies, Biopolitics and Literature, contributing to the academic community through original research and scholarly writing. Author of Scholarly Articles: Authored and published 2 scholarly articles, employing high-level research methodologies and critical analysis. Presenter at Academic Conferences: Delivered 12 presentations at national and international academic conferences, effectively communicating complex research findings to diverse audiences. Interdisciplinary Research and Writing: Engaged in interdisciplinary research, integrating concepts from various fields into scholarly writing, and demonstrating versatility and breadth in academic inquiry. Mastery of Research Methodologies: Exhibited mastery over various research methodologies, including qualitative, quantitative, mixed methods, and effectively incorporated these methodologies into scholarly writing.
North East Modern Language AssociationPanel Lead - International Conferences
Jun. 2015 - Apr. 2020Developed and pitched panel topic with short abstract for NeMLA 2016-2021 convention. 10/10 abstracts accepted and used for panel topics. Advertised panel over social platforms - using email, Twitter, Facebook, and academic boards Evaluated and selected panel participants and maintained efficient communication during conference planning
Kept up to date contacts and information in NeMLA database Corresponded with NeMLA board concerning event details and ensure technology needs for panel Presented each panelist and their papers to the audience and host the question and answer forum after each presentation
York UniversityResearch Assistant
Sep. 2014 - Aug. 2015Assisted Dr. Phil Harland with website maintenance Checked Greek and Latin translations Administrative duties (photocopying, maintaining files, locating resources)
The LimitedSales Associate
May. 2013 - Feb. 2014
Victoria's SecretFitting Room Associate
May. 2013 - Dec. 2013
Lee UniversityStudent Development Office Assistant
Jan. 2011 - May. 2014
Lee UniversityWelcome Desk Attendant
Jan. 2011 - Dec. 2013
Lee UniversityAlumni Relations Office
Aug. 2010 - May. 2011
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