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Work Background
FYULCustomer Success Manager
Nov. 2025Belgradewww.fyul.com
www.printify.com
www.printful.com
PrintifyCustomer Success Manager
Oct. 2023 - Nov. 2025Belgrade, Serbia
App RadarGrowth Specialist
Jan. 2023 - Oct. 2023Belgrade, Serbia- Responsible for growth and acquisition of new users by building and maintaining positive relationships with clients, being their primary point for all customer account management matters.
- Identifying new business opportunities.
- Conducting market research, gathering information about the industry, competition, and potential clients.
- Creating sales proposals and presentations, delivering demo calls - showcasing the company's products and services.
- Closing sales deals and achieving revenue targets. Negotiating with clients, handling objections, and addressing any concerns or issues that arise.
- Providing excellent customer support and ensuring that clients are satisfied with the company's products and services.
- Reporting on sales performance, responsible for tracking and reporting on the sales performance.
HunchAccount Manager
Sep. 2022 - Jan. 2023Belgrade, Serbia- Serve as the lead point of contact for all customer account management matters.
- Deliver presentations and demonstrations highlighting the advantages, features, and functions of Hunch.
- Be the trusted advisor to the customer by understanding their existing and future advertising.
roadmap to drive Hunch platform
- Ongoing account management to work with current customers to drive consumption and expansion of business.
- Work in a fast-paced innovative environment, take initiative to get stuff done, make an impact, try new things and work in a collaborative environment.
- Acquire a working knowledge of the value proposition of the platform as well as the existing and future needs of new prospects and existing customers.
- Communicating with clients to understand their needs and explain product value.
- Building relationships with clients based on trust and respect.
- Collaborating with internal departments to facilitate client need fulfillment.
- Resolving complaints and preventing additional issues by improving processes.
- Following up with clients to ensure that they are satisfied with the services provided by the company.
- Referring client concerns to the appropriate department for resolution.
- Reviewing account activity reports to identify opportunities to increase sales or retain existing customers.
- Working with senior management to develop and execute sales strategies designed to increase revenue.
- Communicating regularly with clients to keep them informed about new products or services that might interest them.
- Negotiating contracts with clients to establish terms of engagement.
DataboxCustomer Success Manager
Oct. 2021 - Sep. 2022Belgrade, Serbia-Serve as the lead point of contact for all customer account management matters;
-Build and maintain strong, long-lasting client relationships;
-Develop trusted advisor relationships with key accounts;
-Track key account metrics (e.g. quarterly sales results and annual forecasts);
-Collaborate with sales team to identify and grow opportunities within territory;
-Assist with challenging client requests or issue escalations as needed;
-Manage large amounts of incoming emails and zoom calls;
-Identify and assess customers’ needs to achieve satisfaction;
-Build sustainable relationships and trust with customer accounts through open and interactive communication;
-Provide accurate, valid and complete information by using the right methods/tools;
-Meet personal/customer service team sales targets ;
-Follow communication procedures, guidelines and policies;
DataboxCustomer Support Specialist
Apr. 2021 - Oct. 2021Belgrade, Serbia-Respond to customer queries in a timely and accurate way, via email or chat;
-Identify customer needs and help customers use specific features;
-Analyze and report product malfunctions;
-Update our internal databases with information about technical issues and useful discussions with customers;
-Monitor customer complaints on data sources and reach out to provide assistance;
-Share feature requests and effective workarounds with team members;
-Inform customers about new features and functionalities;
-Follow up with customers to ensure their technical issues are resolved;
-Gather customer feedback and share with our Product, Sales and Marketing teams;
Assist in training junior Customer Support Representatives;
-Manage large amounts of incoming emails;
-Generate sales leads;
-Identify and assess customers’ needs to achieve satisfaction;
-Build sustainable relationships and trust with customer accounts through open and interactive communication;
-Provide accurate, valid and complete information by using the right methods/tools;
-Meet personal/customer service team sales targets ;
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution;
-Follow communication procedures, guidelines and policies;
-Take the extra mile to engage customers;
G/STUDIOSales Consultant
Sep. 2020 - Apr. 2021Belgrade, Serbia- Maintaining existing collaboration with architects and interior designers and promoting new collaboration;
- Participation in the planning and implementation of marketing activities related to architects and interior designers;
- Participation in direct sales and meetings with customers;
- Proposing interior design solutions to customers;
- Preparation of documents related to the sale of goods;
- Organizing and monitoring of the implementation of contracted works;
- Commitment and focus on the positive experience of customers and associates:
TelenorAssistant Shop Manager
Sep. 2017 - Sep. 2020Belgrade, Serbia
TelenorRetail Representative
Sep. 2015 - Aug. 2020- Providing high quality services in accordance with the needs of users;
- Responsibility for the achievements in terms of: sales, performance and objectives;
- Making business contracts in the postpaid segment and sales of pre-paid services;
- Presentation and sale of all services and products from Telenor Bank's offer in accordance with bank procedures, promotion and provision of informations about Telenor Bank services;
- Mediation between Telenor Bank and its clients in concluding banking services contracts offered by Telenor Bank;
- Verification of the identity of Telenor Bank's clients when mediating in the conclusion of banking services contracts in the manner stipulated by the Law on Prevention of Money Laundering and Financing of Terrorism;
- Professional and efficient approach to users. Prospecting of new customers, while creating customer loyalty by finding the fastest and the best way to solve their problems;
- The implementation of procedures and regulations of the company in order to achieve maximum satisfaction of user needs;
- Analysis of market trends and information about the offers of the competition;
- Accounting and financial affairs in retail;
- Providing the correct layout and marketing materials;
- Defining clients' needs and advising customers about the application of the products, and about products's advantages and benefits;
- Detailed informing of users about prices and services;
- Informing and educating users about the benefits of using digital services;
Vip mobile d.o.o.Business Sales Representative
Oct. 2013 - Jul. 2015Belgrade, Serbia- Sales of Products and Services to Business Customers in Small Business segment;
- Contacting of potential and existing customers with focus on presentation, promotion and use of Vip products and services;
- Advising customers on the application of the products, it's advantages and benefits;
- Performing post sales activities to support customers in the use of Products and Services ensuring service quality and continuous high level customer satisfaction;
Grading dooGraduated Civil Engineer – Construction Manager Assistant
Sep. 2011 - Mar. 2013Belgrade- Visiting the site with the Head of the Site Supervision, and monitoring of construction of the facility;
- Working on Measurment Book , Interim Payment Certificates, Final Payment Certificate, making Plans and the Dynamics of works based on Tender documentation;
- Making a monthly review of business in cooperation with Finance department;
- Writing a Construction log book;
- Construction works associated with modification of the as-built design;
- Ordering of the required building materials;
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