Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Touch2PayIndependent Contractor
Jan. 2023Touch2Pay is a startup financial technology company providing innovative payment solutions in terminals & infrastructure. Key Responsibilities: - · Reviewing current processes/procedures & amending/implementing as required for Tech support, Customer Service & Inventory/Asset Management departments.
· Creating departmental workflows & training documents for all departments.
· Liaising with manufacturers & third party IT departments for troubleshooting for application & device issues.
· Structuring the technical support/customer service centre
· Providing technical support to customers via emails, direct instant messaging & phone calls. Basic IT management for company: Microsoft 365 Set up/Management, OneDrive/Sharepoint set up.
· Reviewing of API Logs, Server Logs, Transaction logs to identify potential cause of issues & escalate to development team if required.
· Attending monthly meetings with internal & external parties.
· Providing reports to CEO on customer behaviour, spend & technical issues.
· Management of asset & inventory: receipting of goods, dispatching, stocktake & purchasing of new equipment & stock.
· Providing reports & feedback to CEO & CTO for various areas.
· Setting up & Integrating with various systems (Hubspot, Monday.Com & Odoo) to accommodate department requirements & workflows which includes sourcing new systems if required.
· Assisting in re-design of company website, working on social media content & marketing plans.
· Assisting with HR duties – onboarding of new employees, exiting of employees, assisting with policies and procedures.
· Amending policies/procedures to accommodate systems if necessary.
SCIS Property Group Pty LtdAccount Services Manager
Jan. 2021 - Jan. 2024SCIS Property Groups key clients include Property of NSW, Australian Federal Police, Services Australia, Home Affairs & National Australia Bank Key Responsibilities:-
· Introducing & implementing new processes in order to improve service delivery, reporting & invoicing for both internal/external users.
· Conducting national rollouts, reviewing floor plans & procuring parts & technicians.
· Reviewing costs vs invoicing to ensure each job is profitable
· Preparing monthly & YTD excel reports for clients based on their needs & requirements – E.g monthly spend, average costs, cause of faults.
· Providing reports & feedback to the General Manager, Financial Controller & Managing Director on processes.
· Ensuring jobs are conducted within client SLA’s/KPI’s & finding solutions when unable to do so.
· Sourcing new contractors when needed both in metro & regional locations & negotiating prices.
· Conducting site inspections to ensure quality of work.
· Managing & delegating tasks to the service team & changing when necessary to ensure efficiency & productivity.
· Creating asset sheets & processes to accurately record information collected from maintenances.
· Advising clients of critical system issues & providing them with quick solutions
· Ensuring client inductions & certifications are completed as per contractual agreements. Company & client OHS requirements are followed.
· Managing client relationships by keeping regular contact & attending monthly meetings to discuss performance, targets & any major issues.
· Reviewing of client maintenance schedules whilst ensuring sites are still compliant & providing recommendations.
ARA Security ServicesNational Operations Manager
Jan. 2017 - Jan. 2020ARA Security key clients include ANZ, CBA, NAB, Macquarie Bank, Bank of Queensland, NSW and Victoria Police, NSW Correctional Institutions, Toll, Lend Lease.
Intact Group Pty LtdOperations Manager
Jan. 2016 - Jan. 2017Intact Group are a commercial property maintenance company providing services to multiple key clients nationally. NSW is currently largest income state with the highest volume of work.
ARA Security ServicesService Manager
Jan. 2014 - Jan. 2016Key clients include ANZ, CBA, NAB, Macquarie Bank, Bank of Queensland, NSW and Victoria Police, NSW Correctional Institutions, Toll, Lend Lease.
Intch is a Professional Networking App for the Future of WorkSee more people like Arahia on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
396362 people
34
Founder, Coach & Mentor @ Ignite Your Success
15
Data Analyst, Human Resources & Operations
15
Quality Assurance Engineer
22571 people
21
Director
35
Manager, Membership and Community Engagement @ .au Domain Administration Ltd
19
Whatever needs doing 🤷♀️ @ Startups