I have over a decade of experience in operations, service delivery, and customer support across national and high-pressure environments. My professional background spans roles such as National Operations Manager, Account Manager, and Technical Support Consultant, where I have led teams, managed large-scale projects, and implemented process improvements across service-based industries.
Throughout my career, I have successfully introduced and streamlined operational procedures, improved service efficiency, and supported executive-level reporting. I’ve worked with government agencies, financial institutions, and startups—consistently delivering results through structured systems, data analysis, and strong stakeholder engagement. My achievements include leading national rollouts, building technical support departments from the ground up, managing end-to-end compliance documentation, and integrating platforms like HubSpot, Microsoft 365, and SharePoint to improve operational flow.
Now, as the Director of AMH Consult, I support businesses in refining their internal operations, enhancing system structures, and solving administrative challenges with a proactive, solutions-focused approach.More...