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Work Background
Middlesex CountyService Desk Specialist II
Feb. 2021London, Ontario, Canada
Broadcast Technical Services OntarioOwner/Operator
Jul. 2020Woodstock, Ontario, Canada
City of Woodstock, OntarioManager of Information Technology
Sep. 2016 - Mar. 2020Woodstock, OntarioLeading a team of information technology professionals towards a collaborative, customer focused environment for a growing and citizen focused City in Southwestern Ontario that I am proud to call home!
Middlesex CountyManager, Network & Communication
Mar. 2016 - Sep. 2016Middlesex County, OntarioProvide ITS manager backup. Work closely with network technician to provide design, installation and support services for voice and data communications systems, firewalls, VPN and other remote access technologies. Liaise with partners to plan for and provide infrastructure or service upgrades. Middlesex County’s IT Services division provides all aspects of IT services, from procurement, desktop application support to data and VOIP systems, hosting of GIS, document management and web sites and other specialty applications. This is done for core administrative, engineering, social services and planning services, as well as the Middlesex-London EMS system, the Middlesex County Library and associate partners, mostly lower tier municipalities, including Middlesex Centre, Thames Centre. Lucan Biddulph and North Middlesex. This encompasses 50+ sites in a large geographical area with a very wide ranging set of infrastructure capabilities
Middlesex CountyNetwork Support
Sep. 2013 - Feb. 2016Middlesex County, OntarioProvide design, installation and support services for voice and data communications systems, firewalls, VPN and other remote access technologies. Act as helpdesk backup for application support. Share on call rotation for emergency after hours support of all systems. Provide back up support for the HP Blade system and VmWare environments. Administer camera security system and work with partners and police if necessary to review footage
City of London, CanadaClient Relationship Manager
Jan. 2011 - Aug. 2013- Act as corporate client advocate within IT to advance client projects and inform clients of IT initiatives. - Strategic planning of client projects with strong IT components
City of London, CanadaTelecommunications Manager
Jan. 2001 - Jan. 2011- Managed and mentored group responsible for installation, maintenance, configuration of enterprise firewalls, data and voice communications systems and internet content filtering. - In 2004-2005 managed conversion of large (>1500 sets) multi-site phone system from Centrex to VOIP
- Instrumental in two data center moves and one rebuild – 2000, 2003, 2007
City of London, CanadaManager Office Technology and Telecommunications
Sep. 1998 - Jan. 2001- Managed and mentored group responsible for installation, maintenance, configuration of enterprise email, file systems, firewalls, data communications systems, office copiers and fax machines
- Administered phone (1500 lines) WAN and cellular contracts (>$1M/yr)
- Involved in first Gigabit service provided by Bell in Canada - 1999
City of London, CanadaSupervisor/Assistant Supervisor System Security and Software
Apr. 1997 - Sep. 1998- Designed, installed, maintained and configured enterprise email, file systems, firewalls, data communications systems
- One of first adopters of private DSL technologies in Canada. Saved the corporation hundreds of thousands of dollars over the life cycle of installation.
London Public LibrarySystems Specialist
Jan. 1994 - Jan. 1997- Designed, maintained and supported network infrastructure, file and email systems in a Novell and Unix environment
- Supported 3rd party applications for cataloguing, ordering and patron systems
- Installed and supported public access PCs and systems
CHAY FM – Shaw RadioChief Engineer and Manager of Technical Services
Jan. 1990 - Jan. 1994- Installed and maintained all broadcast and studio equipment, including on air and office networks for largest radio station north of Toronto.
- Supervise and train seasonal and part time support staff
- Train and support on-air, production and office staff as required
BX-93FM/CJBK AMAssistant Engineer
Jan. 1987 - Dec. 1989- Under general direction of Chief Engineer, installed and maintained broadcast and studio equipment and provided PC and software support
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