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Work Background
Greater Western WaterLead, Data and AI Governance
Dec. 2025Melbourne, VIC
Intrepid TravelData Governance Officer
Apr. 2025 - Oct. 2025Melbourne, Victoria, Australia
FMG (Farmers Mutual Group)Data Governance Manager
Sep. 2022 - Apr. 2025Wellington
WorkSafe New ZealandHead of Business Alignment & Delivery
Jul. 2021 - Aug. 2022Wellington, Wellington Region, New Zealand
Ministry of Business, Innovation and EmploymentNational Manager - MIQ Intelligence, Data & Insights
Oct. 2020 - Jun. 2021New Zealand
Ministry of Business, Innovation and EmploymentContractor
Jun. 2020 - Sep. 2020Wellington, New Zealand
Ministry of Justice - New ZealandBehavioural Science Service Establishment Manager
Jul. 2019 - Apr. 2020Wellington & Wairarapa, New Zealand
ACC New ZealandInsights Manager
Oct. 2018 - May. 2019Wellington & Wairarapa, New Zealand
ACC New ZealandReporting Manager
Mar. 2017 - Oct. 2018Wellington, New Zealand
Inland Revenue NZTeam Leader - Intelligence Delivery, Analytics & Insight
Mar. 2015 - Mar. 2017Wellington & Wairarapa, New Zealand• Effectively manage a team of 6 Senior Intelligence Analysts, 7 Intelligence Analysts and 2 Compliance Support Officers split across 4 sites.
• Support and influence strategic direction of analytics and Intelligence functions across IR.
• Build effective relationships with other business units to enhance working relationships and quality of work produced.
• Create unique individual development plans for each member of the team that cater directly to the individual, motivating and developing staff to a higher level.
• Streamline current work processes and improve relationships with other business units.
• Connect Analysts with other analysts across government, supporting the vision of a cross government data infrastructure.
Inland Revenue NZAdvisor/Analyst
Apr. 2014 - Mar. 2015Wellington & Wairarapa, New Zealand• Analyse forecasting, resourcing and performance data to ensure customer experience is maximised across all phone queues.
• Tax Technical training to assist the Call Analysis Team when they are low on resource
• Monitor all phone queues and provide real time analysis and advice to Call Centre staff and other internal stakeholders.
• Build effective relationships with other business units to enhance working relationships and quality of work produced.
• Involved in software testing for applications used within the Call Centre.
• Develop the Intranet site for the wider Contact Management Team.
Wellington Combined TaxisTeam Leader
Oct. 2013 - Apr. 2014Wellington & Wairarapa, New Zealand• Provide leadership and direction to a team of 16 CSRs, developing their skill sets and improving quality and service to customers and drivers.
• Analyse performance data to ensure service level is met and call quality meets the required standards
• Motivated and lead team to exceed metrics and call quality targets
Contact Energy LtdBusiness Customer Manager
Jun. 2012 - Sep. 2013Wellington - New Zealand• Managing a team of Telephone Account Managers split over 2 sites (Auckland and Wellington)
• Training, hiring and managing staff
• Develop strong relationships and liaise with Energy Consultants
• Development of SME customer sector adding value through competitor intel, analysis and data trends.
• Forecasting, analytics and reporting on SME segment.
• Strategise and motivate staff to exceed annual sales target
Contact Energy LtdTelephone Account Manager
Jun. 2011 - Jun. 2012Wellington (relocation from Christchurch) - New Zealand• High level of service for commercial customers and consultants
• Excellent knowledge and understanding of Contact Energy systems and processes
• Highly motivated to achieve sales targets
• Actively finding opportunities to implement more efficient processes • Excellent time management skills
Contact Energy LtdCustomer Service Representative
Sep. 2010 - Jun. 2011Christchurch - New Zealand• Strong communication skills with customers and colleagues. • Strong negotiation and problem solving skills.
• Excellent phone manner.
• Develop strong relationship with customers.
• Excellent time management skills and active team player. • Excellent data entry and attention to detail.
• Working with other teams to lighten their workload.
ANZCustomer Service Representative - Bulk Teller
Jan. 2008 - Sep. 2010Parnell - Auckland• Strong sales and negotiation skills • Strong communication skills with customers and colleagues. • Winner of WOW award for outstanding customer service.
• Plunket Fundraising Coordinator
• Opening new accounts, performing credit checks, loading overdrafts and credit card applications. • Processing all types of teller transactions.
• Training new staff for Teller role.
• Excellent time management skills and active team player.
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