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Work Background
Tuscawilla Country ClubGeneral Manager
Jan. 2024Winter Springs, Florida, United StatesTuscawilla Country Club is a private club established in 1973 spanning approximately 250 acres. This expansive area includes the championship golf course, recreational facilities, and various amenities. Strategic Leadership: Develop and execute the club's strategic vision, ensuring alignment with member expectations and long-term goals. Drive initiatives that enhance the club's reputation and operational excellence. Operational Management: Oversee daily operations across all club departments, including golf course, dining facilities, events, and recreational amenities, ensuring a seamless and high-quality member experience. Financial Stewardship: Manage the club’s budget, financial planning, and reporting. Control expenses, optimize revenue streams, and analyze financial performance to ensure fiscal responsibility and profitability. Member Relations: Foster strong relationships with members, addressing their needs and feedback proactively. Enhance member satisfaction through personalized service and tailored programming. Staff Leadership: Recruit, train, and develop a skilled team. Promote a positive work culture, set perfo Compliance and Standards: Ensure adherence to health, safety, and regulatory standards. Maintain high levels of quality control in all aspects of club operations and service delivery. Sales and Marketing: Develop and implement marketing strategies to attract and retain members, increase club usage, and promote the club’s services and amenities effectively. Innovation and Improvement: Continuously evaluate and enhance club operations, amenities, and member services. Implement best practices and innovative solutions to maintain and elevate the club’s standards and offerings.
Montage Hotels & ResortsDirector of Restaurants
Sep. 2022 - Jan. 2024Lahaina, Hawaii, United StatesLead and oversee the daily operation of the resorts Food and Beverage outlets with a focus on staffing, revenue and margin generation, controls, and performance while maintaining FORBES 5 Star rating and standards Partner with various hotel departments such as Human Resources, Security, Finance,Front Office, Culinary and Executive Committee Drive development of F&B management team Menu design and deployment Maintain 24% overall food cost and 20% beverage cost in a luxury segment Financial analysis and planning, budgets, inventory control as well as special event and menu planning CapEX and project management
Majors Investments, LLC.Vice President Hospitality
Jan. 2019 - Aug. 2022Orlando, Florida AreaManaged P&L inclusive of the company's hospitality portfolio, responsible for budget, forecasting, and financial analysis Coordinated, developed, and implemented unique individual business concepts and brands for hospitality-related businesses by maintaining consistency with the organization's strategic objectives Develop, renovate, reconceptualize , and manage multi-unit independent hospitality concepts ranging from 5k-6k sqft stand-alone concepts to 65k sqft single and multi-unit concepts consisting of unique B&B's, Bars, Restaurants, Meeting and Event Spaces, Private Member Club, and Ranch Secure global developments, managing contract and loan negotiations, potential relocations, and conducting a cost analysis, growing the company globally by obtaining properties in Italy and the Caribbean
Majors InvestmentsGeneral Manager
Jan. 2017 - Jan. 2019Orlando, Florida, United StatesOptimize business operations through continuous improvement initiatives, successfully executing programs and projects from initiation to completion, resulting in a revenue increase, bottom line profitability, and overall guest satisfaction scores Developed and implemented financial strategies resulting in a 15% increase in revenue over two years Lead and organize all daily front and back of house operations, sales, banquets and events
Majors InvestmentsDirector of Food And Beverage
Jan. 2015 - Jan. 2017Orlando, Florida, United StatesCreated independent food and beverage programs by building business relationships and partnering with key food and liquor vendors to maintain profitability and stand out to hospitality competitors, gaining the Beam Suntory brand recognition, ranking in the top 10 in the country for 2 brands within their portfolio
AppirioImplementation Consultant
Dec. 2013 - Dec. 2016Indianapolis, Indiana• Led a team of 6 for the Professional Edition Expense Management implementations of Concur as their Implementation Project Manager and the Subject Matter Expert, leading the design and configurations for the Concur services by efficiently and effectively coordinating the business requirements for each client, resulting in supporting over 30 clients • Managed clients globally across the US and for 5 EMEA clients, adhering to client expectations, executing deliverables, and directing the scope of control through the collaboration with C-level sponsors and internal and external project teams, leading to efficient project completion • Built programs from scratch, creating pitches, selling the program, developing and implementing training for employees, maintaining documented data, and adhering to best practices, providing effective programs for businesses • Facilitated training and product demonstrations for the client's employee, educating key users and influencing 20K+ employees for businesses of various sizes
Chappel Health and WellnessBusiness Anaylst
Apr. 2011 - Dec. 2013Kissimmee, FL• Supported the company's Assisted Living, General Practice, and Research segments, analyzing user needs, identifying requirements, implementing procedures, managing system security and addressing and troubleshooting IT applications, improving processes and overall patient care • Integral to the development of the company, transitioning from 5K to 30K sq. ft. of developed business, including building a gym for total health and wellness, resulting in increased revenue for the company • Integrated 7+ years of independent paper charting and documentation into an Electronic Medical Records system for an upwards of 15 nursing homes and facilities throughout Central Florida, adhering to the new EMR mandate signed by Congress • Developed a communication system and an IT infrastructure, allowing for consistent collaboration across all employee channels, leading to an increase in efficiency and profitability
The Ritz-Carlton Hotel Company L.L.C.Manager on Duty
Apr. 2008 - Apr. 2011Orlando, Florida
Gaylord Palms Resort & Convention CenterDuty Manager (Overnight)
Jun. 2007 - Mar. 2008Kissimmee, Florida, United States
Hard Rock Hotel at Universal OrlandoGuest Services Supervisor
Feb. 2005 - Feb. 2007Orlando, Florida, United States
Universal Orlando ResortSpecial Event, Production and Operations Lead
Mar. 2001 - Jun. 2005Orlando, Florida, United States
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