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Work Background
American Family CareSenior Franchise Training Specialist
May. 2023 - May. 2025United StatesAs the Senior Training Specialist for the Franchise division at American Family Care, my role is rooted in one core belief: our people already hold the knowledge—they just need the tools, confidence, and encouragement to activate it. I support both our internal team and franchisees by helping them reconnect with what they know, deepen their understanding of operational systems and training materials, and build the confidence to teach and lead their own teams effectively. Through coaching, clarity, and consistent support, my goal is to create a ripple effect—empowering leaders who then empower others. It’s not just about training; it’s about strengthening the foundation of each clinic to ensure the longevity, sustainability, and success of every franchise investment. I believe the best training doesn’t just teach—it inspires. If we can help people feel seen, capable, and connected, we unlock potential that lasts far beyond the classroom or computer screen. #FranchiseLeadership #HealthcareTraining #EmpoweredTeams #FranchiseSuccess #TrainTheTrainer #PurposeDrivenWork
American Family CareManager of Training and Development
Feb. 2021 - May. 2023Birmingham, Alabama, United StatesAs a Manager of Training and Development, I lead the strategy, design, and execution of impactful learning programs that enhance staff performance, align with business objectives, and support organizational growth. My role bridges operational insight with educational innovation to ensure our workforce remains skilled, engaged, and future-ready. Key Responsibilities:
☆ Lead and mentor a team of training professionals, driving performance and program excellence.
☆ Conduct comprehensive needs assessments to identify skill gaps and training priorities across departments.
☆ Align all learning initiatives with the strategic goals of American Family Care.
☆ Design and implement scalable training programs—delivered in-person, virtually, or via self-paced platforms.
☆ Curate and select high-quality training materials and vendor solutions.
☆ Regularly evaluate and update programs to ensure relevance, engagement, and effectiveness.
☆ Coach Directors and Center Administrators on best practices in facilitation and team development.
☆ Analyze outcomes and feedback to optimize future training efforts. Strategic Collaboration | I worked cross-functionally with Directors and Executive Leadership to assess organizational learning needs, ensuring that every program supports broader business goals. I also collaborate with Finance leaders to align training investments with ROI. Core Strengths:
• Deep understanding of business operations and how learning can drive performance.
• Exceptional interpersonal and communication skills to connect with all levels of the organization.
• Strong instructional design expertise and a passion for adult learning principles.
• Analytical mindset—skilled in evaluating training impact and implementing improvements.
• Proven ability to lead, inspire, and develop high-performing teams.
• Hands-on experience in both program design and facilitation, with a focus on clarity, engagement, and results.
American Family CareCorporate Lead Trainer
Sep. 2020 - Feb. 2021Birmingham, Alabama, United States
American Family CareCenter Administrator
Feb. 2016 - Sep. 2020Fort OglethorpeAs the Center Administrator, I served as the operational and cultural leader of a high-performing urgent care clinic, guiding the team in fulfilling our mission: to deliver the best healthcare possible in a kind, respectful, and accessible environment. Key Responsibilities & Achievements:
• Patient Experience Excellence:
☆ Ensured every patient was met with empathy, warmth, and consistent communication throughout their visit
☆ Drove operational flow by maintaining regular patient interactions every 10–15 minutes
☆ Championed clear communication around diagnoses and treatment plans
☆ Prioritized timely service through streamlined registration and efficient clinical operations
☆ Led patient engagement efforts including follow-up and the Ambassador Program, encouraging patient loyalty and referrals • Operational Oversight:
☆Maintained facility standards to ensure a welcoming and safe environment
☆Upheld strict adherence to organizational procedures and clinical best practices • Team Development & Leadership:
☆ Set and communicated high performance expectations
☆ Delivered ongoing training and mentorship to ensure staff success
☆ Fostered a culture of accountability, where each team member understood their role and contributed to a cohesive, mission-driven team This role required a blend of compassionate leadership, operational acumen, and an unwavering commitment to delivering outstanding care. ♡♡
American Family CareLaboratory Technician/ Medical Assistant
Oct. 2015 - Mar. 2016Fort Oglethorpe, GeorgiaAs a vital part of the clinical team, I performed routine and specialized laboratory tests to support accurate diagnosis and effective treatment planning. My role required both technical expertise and patient-focused care. ☆ Key Responsibilities:
• Operated and maintained laboratory equipment, ensuring proper function through daily startup and scheduled maintenance.
• Accurately documented all lab requests, test results, and quality control procedures.
• Collected and processed specimens (blood draws via finger stick and venipuncture) following strict aseptic technique.
• Conducted a range of laboratory tests in accordance with established protocols and regulatory standards.
• Communicated abnormal results promptly to the physician and supported timely clinical decisions.
• Maintained appropriate inventory of lab supplies and ensured workspace cleanliness and safety.
• Utilized lab software and instrumentation (including microscopes) efficiently and accurately.
• Assisted with drug screening and adhered to DOT and regulatory standards.
• Participated in cross-functional clinical services including lab, nursing, and radiology as needed.
• Demonstrated a strong commitment to patient safety, data accuracy, and customer service. This role allowed me to refine my technical skills while working collaboratively within a high-performing healthcare team, always focused on delivering efficient and compassionate care. ♡
American Family CareLaboratory Technician/ Medical Assistant
Feb. 2014 - Oct. 2015Chattanooga, TennesseeI provide comprehensive clinical support and patient-centered care that ensures a safe, efficient, and positive healthcare experience. My core responsibilities include: ☆ Monitoring vital signs and identifying deviations from normal ranges
☆ Educating patients on prescribed procedures and treatments
☆ Supporting physicians during exams and procedures
☆ Ensuring timely and accurate completion of ordered tests
☆ Administering medications and treatments using approved nursing protocols
☆ Observing and documenting patient conditions, reactions, and progress
☆ Responding effectively in emergency and life-saving situations
☆ Performing drug screenings in compliance with regulatory standards
☆ Managing patient immunizations and documentation with precision
☆ Coordinating referrals and pre-certifications when needed
☆ Conducting thorough nursing histories and physical assessments
☆ Rotating across clinical services, including lab, nursing, and x-ray
☆ Preparing procedure rooms and sterilizing equipment
☆ Maintaining clean, well-stocked, and organized work areas
☆ Handling emotionally challenging patient interactions with empathy
☆ Ensuring detailed, accurate, and timely documentation
☆ Promoting a safe work environment and reporting potential hazards
☆ Following up on patient messages and supporting discharge processes I’m passionate about creating a welcoming and efficient clinical experience where patients feel cared for and supported every step of the way. ♡
CHI Memorial Family Practice- TrentonCertified Medical Assistant
Feb. 2009 - Feb. 2014Trenton, Georgia
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