Globe Life - Liberty National DivisionQuality Manager
Jul. 2024Houston, Texas, United StatesAs a Quality Manager in the insurance industry, I ensure that every aspect of our operations meets the highest standards. My role involves developing and overseeing quality assurance processes to guarantee compliance with industry regulations and company policies. I conduct regular audits, analyze performance data, and identify areas for improvement, all with the goal of enhancing customer satisfaction and reducing risk. I work closely with underwriters, claims adjusters, and other departments to implement corrective actions and refine our procedures. By fostering a culture of continuous improvement, I help ensure that our clients receive the best possible service while maintaining the company's integrity and reputation.