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Work Background
NoLimit CreativesCustomer Success Specialist
Sep. 2024
Sitel GroupQuality Analyst
Jul. 2020 - Sep. 2024Monitoring and analyzing interactions with customers to guarantee the team offers the best customer service experience following the client guidelines to reach financial and operational goals. Also, helping the AI team to make sure the AI technology follows clients criteria to advise associates on providing the most suitable solutions to customers. Client POC for collection effectiveness and legal compliance for brand like Lifescan and Harley-Davidson.
TeleperformanceSupervisor of operations
Jan. 2020 - May. 2020Bogotá, Capital District, ColombiaLed and coached a customer service team to achieve monthly performance metrics set by the campaign. Focused on guiding representatives with tailored strategies, providing constructive feedback, and fostering continuous improvement. Actively supported process enhancement initiatives to drive team efficiency and improve customer satisfaction.
APFD Australian Printing and Flyer DistributionOperations Supervisor
Sep. 2017 - Nov. 2019Sydney, AustraliaManaging and supervising the distribution of advertising material and local newspapers around Sydney suburbs. Recruiting new members of the delivery team and performing the employee orientations. In charge of government material distribution and commercial advertising. Delivering material directly to clients. Managing staff in the completion of the distribution schedule.
MKMKMK Pty Ltd.Assistant Manager
Jun. 2012 - Jul. 2013Sydney AustraliaAssisting and managing staff members making sure the tasks were completed accordingly per contract. Managing staff and jobs schedule.
ICONICO Logo Design StudioFounder & Creative Director
Jan. 2011 - Aug. 2024ICONICO is my freelance project specializing in logo design and branding for small and mid-sized businesses worldwide. I manage end-to-end projects, build strong client relationships, and design impactful brand identities that help businesses stand out. My role combines project management, client engagement, and creative design to deliver tailored branding solutions. Jan/2011 – Current freelance
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