Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
MESH01Customer Success Manager
Apr. 2022- Build, launch, manage, analyze and share results for product and concept testing for full-service customers.
- Lead customer onboarding process to establish complete platform adoption.
- Cultivate strong and loyal customer relationships.
- Ensure customers receive appropriate resources, advice and support whenever needed.
- Track customer engagement and activity, and identify areas for account expansion.
- Conduct quarterly business reviews to ensure customer satisfaction and full utilization of offered services.
Molina HealthcareSenior Project Specialist, Quality Improvement
Jun. 2021 - Apr. 2022Charleston, South Carolina- Ensure projects meet compliance, budget, and timeline requirements, and are on track to meet annual impact goals
- Develop detailed project tracking spreadsheets and comprehensive step-by-step work flow documents to improve efficiencies for smooth project implementation - Manage and resolve customer inquiries in order to provide a positive customer experience and achieve customer satisfaction
- Use strategic planning to identify and translate areas of opportunity into actionable interventions in order to maximize project benefit
- Ensure validation, compliance, and quality assurance of data files needed for various programs using advanced Excel functions and following HIPAA guidelines
- Present information on department procedures, services, and regulations for the purpose of orienting other personnel and/or disseminating information to appropriate parties.
- Partner with 3rd party vendors regularly for status updates, invoicing, inventory checks, etc.
Molina HealthcareAdolescent Immunizations Workgroup Co-Chair
Aug. 2019 - Apr. 2021- Serve as the co-chair of the Adolescent Immunizations workgroup with the Healthy Tri-County initiative to lead a workgroup of 15+ members from at least 7 different organizations in the development and implementation of community initiatives to improve the health and immunization rates of adolescents in the tri-county area of South Carolina
- Plan, implement, and cultivate initiatives/activities, and track for effective analysis
- Initiatives include community immunization education, expedite process for providers to become Vaccine for Children (VFC) certified to administer adolescent immunizations, MUSC Cares immunization clinic collaboration, and Provider Education Webinar, etc.
- Collaborate in grant writing for potential grant opportunities.
- Earned the 2019 Community Collaboration Award from the state-wide South Carolina Adolescent Immunization Task Force
Molina HealthcareProject Coordinator
Mar. 2019 - Jun. 2021
Planet 21 SalonAssociate Manager
Aug. 2017 - Mar. 2019- Regularly monitor inventory levels and subsequently place orders as large as three thousand dollars to ensure that inventory reserves are adequately met. - Create and enhance the sales display on a seasonal basis in effort to increase sales volume on high-margin products while simultaneously maintaining an inviting reception area. - Create and manage receptionist schedules
- Serve as the primary client administrator to schedule appointments, manage inquiries, and cultivate client relationships while providing a friendly and professional client experience.
Fraser Engineering Co., Inc.Intern/Turnover Package Specialist
May. 2016 - Aug. 2016- Assembled turnover packages for nine systems within a multi-million-dollar construction project, ensuring that each package included necessary documentation and specifications. - Completed P&ID walkthroughs, project completion punch lists and became the client point-of-contact for several aspects of project close-out.
UNC CharlotteEngineering Boot Camp Technician/FLC Assistant
Jun. 2014 - May. 2017- Served as a technician for the Engineering On-line Boot Camp Summer Program for incoming engineering freshmen by enhancing and promoting the Boot Camp at Explore sessions. - Assisted incoming freshman with “Learning Community” applications, course registration, and assimilation into the engineering program.
UNC CharlotteSystems Engineering Student
Aug. 2013 - May. 2017Experience with a variety of projects as the project lead incorporating different systems engineering techniques and project management.
Intch is a Professional Networking App for the Future of WorkSee more people like Lauren on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
490477 people
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
18
Senior Software Engineer @ EarnIn
134936 people
15
Data Analyst
24
Looking to transition into Tech./. Former sales Representative and have very good Communication skilss @ @NikeStore
42
Senior Mining Engineer @ Riot blockchain