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Work Background
The Greenbrier CompaniesSenior Key Account Manager, Customer Excellence Team
Jul. 2025Remote• Managed a portfolio of 20+ key customer accounts, strengthening relationships that increased repeat business by 15% and improved customer satisfaction scores. • Led railcar projects and coordinated cross-functional stakeholder calls, delivering 95% of projects on time and within quality standards. • Acted as a trusted advisor by collaborating with 5+ business units to guide customers through the process, boosting retention rates by 10%. • Partnered with Salesforce Admin to streamline internal workflows, reducing process time by 20% and increasing team productivity. • Trained and mentored over 10 new hires, fostering a positive team culture that improved employee engagement and performance metrics.
The Greenbrier CompaniesSenior Customer Project Manager
Jan. 2023 - Jul. 2025Remote
The Greenbrier CompaniesCustomer Project Administrator
Jul. 2018 - Jul. 2025Lake Oswego, OregonThe pivotal interface between order placement and product shipment on very high profile accounts Monitor orders once legal documentation has been received. Work directly with various departments to move the order through to manufacturing. Host WebEx conference calls with customers, sales reps, engineers, purchasing, lease managers, and production to discuss in depth changes that are required or requested from the base specifications prior to moving to manufacturing. Track order status with an internal document and circulate within the company Calculate final selling costs from base costs and various changes and relay to sales rep and/or customer to receive final approval. Coordinate with Customer Service to set up on site meetings in the manufacturing facilities with customers to view their product with quality managers as the first group move towards completion. Work with Salesforce Admin to help make internal documents more efficient.
Shields ManufacturingCustomer Service Representative
Jan. 2018 - Jun. 2018Tualatin, OR• Accurately processed over 50+ orders daily in a high-volume, fast-paced environment, maintaining a 99% accuracy rate, which reduced order errors and rework. • Monitored and coordinated orders across multiple departments (production, logistics, and inventory), resulting in a 15% improvement in on-time shipments. • Served as the primary point of contact for customers regarding expedited orders and financing options, improving response time and contributing to a 20% increase in customer satisfaction scores.
EnerSysSales and Service Coordinator
Apr. 2017 - Jan. 2018Portland, Oregon AreaI take and enter sales orders and calculate billings in a time-sensitive and efficient manner. I coordinate with a remote location for all shipping and receiving. It is quite rewarding to gain new customers and help them grow their business alongside their local EnerSys branch. I process recycled product payments based on lead scrap calculations. It is my privilege to be considered a key resource person for organizational processes and procedures.
EnerSysDistribution Center Supervisor
Jun. 2015 - Apr. 2017Lakeland, Florida AreaI processed orders for large accounts and acted on behalf of all customers as to accounting issues, product availability, new jobs, and shipping dates. I am proud to say that I maintained the highest standards of service. I created detailed reports, especially for marketing purposes and to communicate with management about customer status. I prepared shipping documentation and authorization, including hazmat, export, and International Materials Dangerous Goods (IMDG). Considered as the chief problem solver/Go-To/Fixer on expedited order fulfillment, I also supervised three customer service representatives/coordinators and one sales coordinator. I administered hourly time cards, checked attendance, and tracked employee performance indicators. Initiated new job requisitions and recruitment and assisted in hiring assistants. As the human resource generalist, I documented disciplinary warnings and prepared annual reviews and, upon approval of senior management, conducted reviews and/or issued actions. Official employee liaison between location and Corporate HR. Selected Contributions: • Reduced product loss from 1.36 to .3 percent in Fiscal Year 2016. • Chief assistant for National Salesperson of the Year.
North Texas Emergency Pet ClinicClient Coordinator
Feb. 2013 - Jun. 2013Carrollton, TexasChecked in clients with both compassion and a sense of urgency. Directed phone calls to back house and off site Doctors. Managed client accounts including billing as sensitively as possible.
AdeccoAdministrative Assistant (EnerSys Contract)
Mar. 2009 - Jun. 2009Carrollton, TexasGreeted and way-directed customers and guests, answered multi-phone lines to route calls, filed paperwork, organized filing systems, and provided order entry back-up for administrative staff.
AdeccoAdministrative Assistant
Jun. 2008 - Mar. 2009Dallas/Fort Worth AreaReception and Office organization for various companies
Washington Mutual Card ServicesCustomer Service Representative
Feb. 2007 - Jun. 2008Arlington, TexasInbound customer service call center for credit card services
AdeccoDocument Processor
Sep. 2006 - Feb. 2007Irving, TexasDocument processor for mortgage lender
Albertsons CompaniesAssistant Bookkeeper
Jan. 2006 - Sep. 2006Arlington, TxAssistant to main store bookkeeper. Prepared all ledgers and cash handling balances.
Timber Valley Pet HospitalVeterinary Assistant
Jan. 2000 - Dec. 2005Lewisville, TexasEverything from kennel duties, to client liaison for Doctor
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