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Work Background
PrimericaHuman Resources Specialist III
Jul. 2023Duluth, Georgia, United States•Lead planning and execution of employee engagement events; coordinate logistics, communications, and vendor selection.
•Ensure employee relations efforts by conducting thorough exit interviews, addressing workplace conflicts, and representing the company in unemployment hearings to ensure compliance and maintain a positive organizational culture.
•Manage leave of absence processes (FMLA, parental leave) and respond to benefits-related inquiries.
•Conduct benefits new-hire orientation and support open enrollment (system testing, employee guidance).
•Audit benefits data, process terminations, and manage retirement recognition program.
•Maintain compliance with HR documentation, including payroll audits, I-9 verification, and labor law postings.
•Partner with Talent Acquisition and hiring managers to schedule interviews and ensure seamless onboarding.
•Prepare and process HR invoices, track volunteer participation, and manage supply/work orders.
ALCLEAR Supervisor
Dec. 2016 - Jul. 2019AllHandled payroll and scheduling processes
Upheld customer service and security standards according to company regulations.
Over sought labor to ensure highest utilization and labor efficiency
Implemented effective coaching, mentoring, and leadership
Managed traffic and security screening standards of 1000+ airline passengers daily
Medworx. Practice Administrator
Jan. 2016 - Dec. 2016Riverdale, GeorgiaUsed knowledge of hospital policies and procedures, insurance coverage requirements, and third-party
payer and reimbursement procedures to coordinate all patient Durable Medical Equipment (DME) and
Hospital to Home (H2H) services
Made initial contact and provided information to the patient and family on behalf of the ordering
physician’s office or hospital discharge orders
Acted as primary liaison among the patient, referring physician, hospital staff and the general public by
providing information and advice regarding post-operative DME and H2H services
Dispersed information about billing, insurance, privacy and patient rights
Evaluated and ensured that medical practices affecting patient care were enacted according to state and
federal regulations.
Coordinated delivery & pick up of post-operative durable medical equipment for an average 350 patients
monthly.
AppleApplecare Advisor
Mar. 2014 - Nov. 2016allHandled in-bound calls to assist with the trouble shooting process of apple
Scheduled appointments for in-store consultations.
Promoted protection plans to enhance the Apple customer experience.
Processed payments and updated information through software systems.
United States Air ForceHuman Resources Manager
Aug. 2011 - Nov. 2013Ellswort AFB, South DakotaSupported units in on boarding, relocation, and separation of 15,000 military members and their families.
Drafted, proofread and transmitted memos for critical personnel matters
Directed and provided oversight for a team of 3 human resource specialist
Served as primary liaison to senior leadership regarding human resource pertinent processes.
Built promotion packages and letters of recognition for high performers.
United States Air ForceHuman Resources Specialist
Aug. 2007 - Aug. 2011Ellsworth AFB, South DakotaHandled confidential human resource information with a high degree of integrity
Assisted military personnel and dependents with re-enlistment, relocation, separation and allocated
benefits
Created, maintained and stored personnel records of service members.
Conducted interviews to assess the individual needs and eligibility of each member.
Monitored and updated actions and in-system purges
Finish LineSales Also
Sep. 2004 - Aug. 2006Killeen/Temple, Texas AreaPerformed sales and customer service duties
Efficiently operated cash register and POS system, as well as stock room and store upkeep
Maintained organizational standards and sales metrics
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