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Work Background
Youth To The PeopleAVP of Consumer Marketing, Events & Education
Jan. 2024 - May. 2025-Led education, sales, and event strategy across 150+ Sephora doors, delivering 8% YoY sales growth and 34% CX improvement.
-Created retailer-specific training programs and field toolkits, fueling #1 Cleanser and Top 10 Brand rankings at Sephora.
Youth To The PeopleSenior Director of Customer Experience
Dec. 2020 - Dec. 2023United States-Launched “Skin Sessions” client program, increasing retention by 25% and earning a 100 NPS rating.
-Built and scaled “Voice of Customer” platform to inform CX strategy, education, and product development.
Youth To The PeopleSenior Sales & Education Manager - N.A East
Oct. 2019 - Dec. 2020-Oversaw $19M business across 150+ Sephora locations, driving sell-through and ranking #1 in key skincare category.
-Coached and led field teams to execute strategic events, seasonal planning, and retailer alignment.
Youth To The PeopleRegional Sales & Education Executive - NY,CT,MA & RI
Jan. 2018 - Sep. 2019-Directed sales and training for Sephora, Anthropologie & Free People doors across NY, CT, MA, and RI.
-Developed localized strategies to meet KPIs, improve team performance, and increase retail visibility.
Lord & TaylorCosmetics Executive
Oct. 2016 - Dec. 2017-Managed a $65M business with 100+ employees, exceeding year-over-year sales goals.
-Collaborated with vendor partners to optimize floor experience and drive category growth.
Estee Lauder Companies. LA MER | JO MALONE LONDONExecutive Sales Manager
Feb. 2015 - Oct. 2016Macys Herald Square•Trained staff to deliver outstanding customer service. •Maintained daily record of all transactions.
•Maintain #2 in Sales Region.
•Addressed and corrected sales staff communication issues in a tactful and effective manner.
CliniqueExecutive Training & Education Manager
Jun. 2012 - Feb. 2015Macys Herald Square•Achieved sales by displaying prompt, courteous, knowledgeable and professional customer service. •Worked closely with Education Department to ensure retention of training for 63+ consultants.
•Helped orchestrate seasonal seminar for Clinique consultants in NYC metro market.
•Developed and directed strategy for launch of new product that became #1 in the market place 11 months after launch.
Bare Minerals LlcRetail Store Manager
Nov. 2008 - Jun. 20123rd Ave. NY, NY•Responsible for handling executive and administrative tasks to be carried out in the store. •Assists in taking care of managing and monitoring general records, accounting and inventory of stock.
Kiddie Academy of LynbrookBusiness Manager
May. 2007 - Aug. 2010Lynbrook, New York•Handled multi-faceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the business owner. •Maintained database and ensured delivery of premium service to potential and current parents. •Quickly became known for having a "can-do" attitude, flexibility and high quality work.
Geox RespiraAssistant Manager
Jul. 2005 - May. 2007Aided in recruiting, training, and supervision of 20+ employees. Aided in reduction of staff turnover by 5% in 2006, bench marking a record setting improvement in staff retention due to the success of employee development and morale building programs.
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