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Work Background
Conway Hematology OncologyNew Patient Coordinator
Jul. 2020United States, ConwayGather pre-admission information from hospital or referring doctors. Build a patient chart in EMR, checking Insurance to make sure it is valid and active. Locating pathology reports , outside medical records, radiology reports and retrieving those records. Works closely with the Doctor and Nurse Practitioners on Scheduling Oncology and Hematology Patient’s. First point of contact with the patient; to schedule, give instructions on appointment and answer non medical questions. Investigate all “no shows” and clearly document reasons “why” and make appropriate follow up. Letting referring physicians know of changes. Conduct research of expired patients information and update EMR
and billing systems
CONWAY HEMATOLOGY ONCOLOGY PLLCFront Desk Coordinator
Mar. 2017Conway, Arkansas
Manage a busy Oncology office welcoming patients and visitors in person; optimizing patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments. Answering patients' questions, maintains patient accounts by obtaining, recording, and updating personal and insurance information. Maintain contact with Doctor offices, Hospitals and other environments where referring patients, scheduling surgeries, biopsies, scans and any other appointments needed. Collect time of service payments; Helps patients in distress by responding to emergencies. Maintains operations by following all HIPAA policies and procedures.
We've Got spiritOwner
Jun. 2015Conway, Arkansas*Responsible for starting business from ground up, making all decisions on financial, merchandise, advertising and location of business *Managed the store’s stock levels *Analyzed sales figures *Forecast volume of future sales to maximize profits*Ensured that quality, customer service, and safety standards are met. Had a very successful brick and mortar business for 2.5 years then moved to an at-home business, where I still do some work.
Low T CenterField Sales/Patient Account Manager
Aug. 2014 - Aug. 2015Little Rock, Arkansas*Follow up on all new patient inquiries within 24 hours, oversee the new patient experience; make a positive first impression with patients both by phone and in person*Handle patient questions and complaints; *Maintain a daily sales tracking to provide information on how patient was referred to the center*Represent Low T at community events to help educate the local market about the services we provide; identify marketing opportunities to grow the center*Understand and follow treatment plans to schedule follow-up appointments *Collect payment from patient at time of service, manage daily balance sheet and make bank deposits *Communicate with Insurance Companies verifying benefits and eligibility for treatments. Manage day-to-day business in a medical office.
APEX Men's HealthMarketing and Promotions Manager
Apr. 2014 - Sep. 2014Little Rock, Arkansas*Help develop promotional materials such as brochures, signs, window wraps, etc *Worked with team members to ensure accuracy of all information * Performed troubleshoot on art and radio copy to resolve any issues. *Managed online marketing and prepared drafts for approval. *Maintained advertising activities and provided regular updates on traffic. *Facilitated in brand promotion during festival time to ensure awareness among consumers. *Managed each promotion according to budget assigned * Worked closely with the COO on brand awareness and developing new strategies promoting the company’s image, represented brand in the community and promoted on social media.
BJAXX HandbagsManager
Feb. 2013 - Aug. 2013Conway, Arkansas*Led and motivated the store team to increase sales *Managed the store’s stock levels *Increased Company sales (30%) over a 4 month period *Played a key role in advertising *Organized trade shows, special events, exhibitions and displays *Promoted the company by communicating with Social Medias and the community
Just T's NManager /Sales
Oct. 2003 - Apr. 2010Conway, Arkansas*Led and motivated the store team*Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues*Maintained awareness of market trends in the retail industry*Traveled to market once a year to make decisions on new merchandise and kept up with local competitors*Promoted the company by communicating with Social Medias and the community*Played a key role in advertising*
Snelling PersonnelSales
Aug. 2001 - Oct. 2002Little Rock, ArkansasPermanent Placement Job Recruiter*Filled 20 positions with top notch candidates*Sourced, interviewed and hired qualified candidates for Banking and Finance and Information Technology businesses at a billing rate of 25% of salary. *Worked closely with the hiring business to create and refine hiring goals and objectives*Managed external agency relationships to maintain candidate flow.
**EMPLOYEE OF THE MONTH March 2002 with the highest collected receivables of over $25,000
P. Allen Smith/ Hortus, LtdPersonal Assistant / Production Assistant
Jun. 1999 - Aug. 2001Little Rock, ArkansasPersonal Assistant to an on air Television Personality, design and implement weekly changes to a Television set
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