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Work Background
SwoomProject Manager
Jan. 2024Dallas, Texas, United States• Leading 8+ concurrent end-to-end delivery projects with budgets exceeding $5M, achieving 98% on-time delivery rate.
• Implementing hybrid project management methodologies to address dynamic project requirements, increasing adaptability by 25%.
• Driving system integrations using tools like Smartsheet, Salesforce and Power BI to improve operational efficiency across departments.
• Developed and maintained 20+ technical and project documentation artifacts, ensuring 100% compliance with company policies and best practices.
• Managed cross-functional QA and UAT teams, establishing comprehensive test plans and overseeing user acceptance testing to ensure timely defect resolution.
• Led proof-of-concept (POC) initiatives to explore new technologies and frameworks, collaborating with software developers and security architects to deliver data-driven recommendations.
• Oversaw the full development lifecycle from requirements gathering to go-live, coordinating development, QA, and operational teams for seamless releases.
• Oversaw project timelines, expenditures, and compliance with organizational policies, providing regular updates and reports to senior management and stakeholders.
• Developed and maintained project plans, schedules, budgets, RAID, dashboards and project status reports.
• Mentored and managed a cross-functional team of 12+ professionals, improving team KPIs by 20% within six months.
U.S. BankProject Manager
Aug. 2022 - Dec. 2023Minneapolis, Minnesota, United States• Oversaw 4 IT implementation projects with a focus on system integration and configuration, with 98% success rate.
• Managed a critical inventory relocation project, including the development and implementation of a new inventory management system adhering to consistent Software Development Life Cycle (SDLC) processes.
• Developed and maintained project management templates and dashboards for high-impact, cross-functional programs, supporting rapid iteration and resulting in enhanced operational efficiency.
• Facilitated Agile ceremonies (stand-ups, sprint planning, retrospectives) to improve team productivity by 15%.
• Utilized ServiceNow for issue tracking and resolution, reducing average resolution time by 20%.
• Managed compliance processes, ensuring adherence to industry standards and regulatory requirements, resulting in zero audit findings.
• Coordinated with project and support teams, streamlining handovers and reducing post-deployment issues by 30%.
• Improved client satisfaction scores by 10% through proactive stakeholder engagement and issue resolution.
• Delivered user training sessions to 50+ team members, enhancing user adoption rates for new systems by 35%.
EvolveProject Manager
Jul. 2020 - Aug. 2022• Directed and executed 15+ projects using Agile frameworks with a focus on iterative delivery, achieving a 20% increase in team efficiency.
• Collaborated with stakeholders to gather and analyze requirements, ensuring 100% alignment with client objectives and regulatory compliance.
• Managed project budgets exceeding $3M, consistently delivering within budget and increasing cost savings by 15%.
• Utilized tools like Jira, Trello, and Azure DevOps to streamline project tracking and enhance cross-team collaboration.
• Led vendor negotiations and subcontractor management, achieving cost reductions of 10-12% across multiple contracts.
• Designed and implemented data governance and quality standards, improving data accuracy and integrity by 25%.
• Delivered weekly status reports and executive summaries to stakeholders, resulting in improved transparency and faster decisionmaking cycles.
WebspoonsScrum Master/Project Manager
Jun. 2018 - Jun. 2020Dallas, Texas, United States• Led multiple Agile software development projects, ensuring timely delivery and enhancing software performance by 30%.
• Facilitated Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, improving team collaboration and sprint velocity by 20%.
• Managed a portfolio of IT projects focused on web applications, optimizing workflows and increasing operational efficiency.
• Coordinated with cross-functional teams to resolve blockers, align priorities, and mitigate project risks, reducing project delays by 25%.
• Spearheaded the adoption of Jira and Confluence for project tracking and documentation, improving visibility into project progress.
• Led stakeholder engagements, ensuring clear communication and alignment between business needs and technical teams.
• Developed and delivered Agile training sessions to teams and stakeholders, enhancing Agile adoption and maturity across the organization.
• Collaborated with developers and QA teams to streamline defect management and enhance product quality.
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