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Work Background
Wild Rooster EventsNational Sales Manager
Jun. 2017· Research and make initial contact with potential clients, generate leads, reach out to potential clients via “cold calls” and “cold emails,” and track all in a shared, online system · Follow through with potential clients in a timely manner and present/sell customized events,programs, team builders, charity events and proposed scheduling of events · Negotiate and execute contracts based on client preferences, budget, availability, and needs · Organize, manage, and communicate specific logistical, technical, and production aspects of the company’s programs between the company’s managing partners, facilitators, and clients. Included in this is the assisting with advancing logistical and production information and plans, conveying of said plans for successful execution to and by facilitators, and documenting and maintaining communications and paperwork with regards to all circumstances involving the company’s events.
Office DepotInside Sales Account Manager
Jun. 2015 - Apr. 2017Austin, Texas Area•Responsible for revenue growth as part of a business-to-business integrated sales model. •Provides business retention in a competitive business market by offering small business customers total solutions while protecting/growing company revenue and margin
•Manage customer relationships by making outbound value-added contacts within the context of an established Contact Plan to their assigned account base, as well as accepting inbound calls. •Participate in specific outbound call initiatives/campaigns to increase lead generation, account penetration, product penetration, introduction of new product/service offerings, relationship building and invitations to training events (webinars, trade shows, etc... ). •Appropriately manage customer prospecting to connect directly with future customers. This position targets clients that typically have between 10 and 100 white collar workers while handling approximately 400+ accounts valued between 2 and 5 million dollars. •Responsible for generating immediate, compelling customer interest, ensuring that the products or services offer sufficient value to generate a willingness to continue the sales dialogue.
Good Halo Solutions IncSenior Account Manager of Consumer Finance and Print/Promotional Products
Apr. 2014 - Jun. 2015Austin, Texas Area• Create a success culture of ongoing business and goal achievement • Drives efficiency and accountability from the top to the front line.
• Identify and diagnose systemic financial and operational performance gaps
• Designs, implements and management all sales forecasting, planning and budgeting.
• Be the guiding force behind all sales initiatives.
• Oversee sales compensation design, execution and administration. • Strategic and large deal coordination and development.
• Develops new reporting tools as needed. • Report and develop communication, documentation and training to ensure success.
• Successfully implements new processes and programs by ensuring strategy is being executed consistently and maintain profitability • Monitor consumer, market and competitor’s activity and provide feedback to upper management
• Compile information and data related to customer and prospect interactions for new market penetration
• Manage customer expectations and contribute to a high level of customer satisfaction • Define and coordinate sales training programs that enable staff to achieve their potential and support company sales objectives
• Define sales processes that drive desired sales outcomes and identify improvements where and when required
• Develop plans and strategies for developing business and achieving the company’s sales growth
Home Improvement LeadsLarge Account Manager / Marketing Consultant
Oct. 2013 - Apr. 2014Austin, Texas Area- Manage 100 + multi-industry, nationwide accounts that generate a combined $2 million in annual revenue. - Build and maintain mutually beneficial relationships while helping them grow in the Lead Generation industry
- Serve as Marketing Consultant into best practices for maximizing full potential of lead volume
- Proactively manage assigned accounts to ensure company is maximizing on. - Consult clients on account activity, leads generated and overall status of advertisement campaign.
- Convert clients from Retail system into the Large Account system based on annual revenue and company profile
- Resign previous clients into the program on a plan that works for them and is within budget
- Call on clients with outstanding balance to pay current bill and move forward in the program
- Retain clients based on current statistics, revenue goals and profitability
YodleSenior Client Retention Manager/ Senior Account Manager/ Sales Rep
Oct. 2009 - Sep. 2013Austin, Texas Area-Manage 450 + multi-industry, nationwide accounts that generate a combined $1 million in annual revenue. -Build and maintain mutually beneficial relationships with clients and contribute to company profitability.
-Serve as liaison in being the single point of contact for clients while helping to resolve billing/ranking issues.
-Proactively manage assigned accounts to ensure company is maximizing on predetermined K.P.I.’s. -Ensure consistent online visibility of clients through ongoing monitoring and management of accounts.
-Lowered company’s overall cancel rate through managing 450 online marketing campaigns.
-Consult clients on account activity, online placement and overall status of advertisement campaign.
-Mentor newer agents and assist with best day-to-day practices to help increase individual/dept performance.
-Demonstrate company’s “best places to work” culture through positive attitude and contribution to dept.
Reddwerks CorporationHardware Associate/Account Manager
Aug. 2007 - Aug. 2009Austin TX-Prepared for upcoming, scheduled installations by conducting tool inspections and materials’ ordering
-Installed high-end lighting systems and helped drive profitability for a multi-million dollar hardware corporation.
-Implemented Quality Assurance initiative on finished products and made changes or modifications as necessary.
-Interpreted Auto CAD drawings and worked with team on lighting system placement and software installation.
-Organized, prepared & executed proper installation of lighting systems for clients comprising various industries.
-Delegated various jobs & duties to team as business demanded to streamline workflow and maximize efficiency.
Frost & SullivanAccounts Executive, Events Division
Oct. 2006 - Jul. 2007San Antonio, Texas Area-Created key relationships between the company and business community, increasing overall profitability.
-Generated thousands of prospective leads through selling event seating for employers and executive staff.
-Managed all aspects of ticket sales including payment arrangements, pickup & delivery ensuring client satisfaction.
-Increased client retention and overall profitability through proactive follow-up, decisiveness and product delivery.
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