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Work Background
The Walt Disney CompanySenior Business System Analyst / Product Manager
Aug. 2019 - Feb. 2024
Parcel ProLead Business System Analyst
Aug. 2017 - Jul. 2019Torrance, CAManage sprint planning and delivery for the development team based in Bangkok, Thailand.
Track and report performance for dev and QA resources
Provide detailed story cards to communicate business goals and needs for new development
Escalate impediments to prevent sprint failure
Perform QA as needed and facilitate UAT
Coordinate planning for production deployments Special Project: Foxpro Decommission - Technical debt elimination to migrate Parcel Pro billing system to SSIS
Lead BA coordinating requirements gathering, solution planning and scope definition
Performed daily project management tasks, following up with developers and SME's, documenting impediments, keep meeting minutes, scheduling meetings, coordinating resources, tracking dates
Performed business analysis and solution analysis
Worked closely with development team guiding the technical design to stay in scope and within business expectation
Worked with UI/UX resources to develop workflows and screen prototypes
Worked with subject matter expert to capture and document all billing related business rules
Developed acceptance criteria for new rating reconciliation and billing engines
UPS Capital®Intermediate Business Systems Analyst
Dec. 2015 - Aug. 2017Atlanta, GaBusiness Systems Analyst for internal office applications
Managed development, production support and vendor relations for Insurity Bridge, SAaS for managing customer account, billing, and claims for the cargo insurance product
Acted as scrum master for internally built Insurance Management System, running daily scrum, sprint planning, socialization, and retrospective. Product Owner for Parcel Pro Office application
Leading scrum master duties such daily scrum and sprint planning
Manage development resources in Bangkok, Thailand
Facilitate regular product backlog reviews with business stakeholders
Cox CommunicationsBusiness Analyst I
Jul. 2013 - Apr. 2014BRR - Corporate ServicesSupply Chain Applications
- Resolved issues for all Oracle ERP applications in Oracle-E-business suite - Collaborated with web developers to mitigate issues and design adequate solutions
- Modified and maintained documents to include new functionality and bug fixes - Created test scripts and performed User Acceptance Testing for all assigned bug fixes as well as newly added functionality
National Lifeline Accountability Database Project - Headed requirements gathering sessions for successful implementation of national database and involvement of Cox sensitive data. -Acted as liaison and support for field data gathering centers
- Lead testing of support code and test uploads of data from field sites
- Administered Cox’s client end database for data input and processing
Bluefin RoboticsSupply Chain Intern
Feb. 2013 - Jun. 2013Quincy, MAInventory Procurement - Facilitated meetings with the engineering department to determine quantities and lead times for parts - Utilized current ERP system to kit job assemblies - Controlled stockroom inventory using both Parts & Vendors and ERPLite applications - Performed stockroom cycle counts and reorganization - Assisted stockroom manager with duties including restocking parts, receiving parts from incoming, and issuing parts - Assembled and delivered job assemblies directly to engineers Process Improvement - Collaborated with supply chain upper management to optimize operations from part procurement to job assemblies
- Streamlined procurement process to a series of strategic steps that improved kit completion times and output
Cox CommunicationsBusiness Analyst - Enterprise Solutions
Aug. 2010 - Jan. 2013Enterprise Solutions
- Developed and implemented SharePoint 2010 from determining requirements, creating test scripts, performing test plan, and regression testing post-launch. - Integral team member of the Enterprise Content and Knowledge Management Initiative - Collaborate with consultants and senior business analysts in analyzing the current enterprise intranets and rationalize to a future state that would help the enterprise operate more efficiently, collaborate more effectively, and leverage the power of its collective knowledge. - Managed all requirements documentation; coordinate all team meetings and communication, conduct requirements gathering sessions, and validate requirements - Maintained sole responsibility for working documents for the enterprise governance plan and taxonomy framework. - Assisted the development/support team in the deployment and management of the current enterprise collaboration/communication platform, myAXis which utilizes Oracle UCM and SharePoint 2010.
Georgia DomeExecutive Services Specialist
Aug. 2009 - Aug. 2012- Supervised and controlled entry of all executive level suites during all events - Provided concierge service to executive tickets holders - Monitored all activities of executive suite holders to ensure the safety of visitors in the Dome and enjoyment of all guests
American Institute of Tae Kwon DoInstructor
Apr. 2000 - Sep. 2008- Instructed beginner to advanced level classes.
- Performed extensive work in the discipline and development of basic Martial art skills for ages ranging from 3 to 50.
- Required special attention to student's needs and patience with skill level and ability
- Utilized communication and public speaking skills
- Oversaw and ran several summer camps with 20+ students
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