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Work Background
MatterportCustomer Support Engineer
Nov. 2021 - Oct. 2023London, England, United KingdomMatterport is the leading spatial data company focused on digitizing and indexing the built world. The 3D data platform enables anyone to turn a space into an immersive digital twin which can be used to design, build, operate, promote, and understand any space.
TripadvisorCustomer Service Specialist for Tripadvisor Rentals
Apr. 2021 - Dec. 2021Oxford, Angleterre, Royaume-Uni• Mediate between house owners and holiday makers to ensure best experience to both parties, and maintain a professional and empathetic approach, while preserving the brand's integrity and reputation.
• Resolve customer's requests, handle complaints, deliver knowledge support to owners, and take reservations calls through various brands (Holiday Lettings, House Trip, Flipkey, Niumba). • Handle multilingual inbound/outbound calls (French, English, Spanish) and emails.
TripadvisorCustomer Support for Bokun B2B software
Apr. 2020 - Mar. 2021Oxford, Angleterre, Royaume-UniBokun is a business management software which allows suppliers to manage products and connect through an online marketplace. • Assist suppliers of experiences to set up products and manage tours on B2B SaaS software. • Resolve inquiries through live chat/calls : account, products, price catalog, calendar, rates, sales feed, contracts, website builder, widgets, troubleshooting. Using Bokun tech expertise.
• Product Setup Specialist : Connect and import products across Viator and Bokun platforms, while resolving mapping issues. • Contact tour operators to finalise implementation requests with online travel agencies, and answer any questions through the phone.
TripadvisorCustomer Care and Sales for Viator
Jan. 2019 - Jun. 2021Oxford, Angleterre, Royaume-UniViator is an online provider for travel experiences, working with local tour operators worldwide. • Maximize B2C sales targets on final bookings while ensuring effective customer care delivery, covering full CX cycle. • Implement creative problem-solving to negotiate between travelers and tour operators
• Guide and advise travelers as a destination expert while selling the benefits of our suppliers' experiences
• Support Travel Agents
• Monitor contacts through Social Media platforms • Maintain existing customer care tools and control of online booking/cancellation/amendment procedures • Assist Digital Marketing, SEM and Customer Service teams in translations of languages (French and Dutch) for work, communication or website purposes
NikeCustomer Service Athlete
Jun. 2018 - Aug. 2018Amsterdam, Hollande Septentrionale, Pays-BasPrimary contact for Nike members and online consumers, handling all incoming requests.
• Assisted consumers with initial inquiries, completing new orders of products on Nike.com at the point of sale, and resolving any issues in a timely manner.
• Ensured customer satisfaction by providing accurate information through calls, while establishing trusting relationships.
NewCo CommunicationsAccount Manager for Atos Worldline
Sep. 2017 - Apr. 2018Barcelona, Cataluña, España• Provided B2B customer relationship assistance for the accounts team of Atos Worldline Belgium based in Brussels; Dutch & French communication;
• Daily performed queries through a numerous of different IT systems and databases tools;
• Started during the implementation of a new project into the office in Barcelona.
IMGSports Event Manager Intern
Jan. 2017 - Aug. 2017Ville de Paris, Île-de-France, FranceIMG is a global leader in sports, events, media and fashion, operating in more than 30 countries.
• Organised and managed THE COLOR RUN’s customer experience as part of a team;
• Responsible for the Departure Village welcoming 22.550 participants for the 5k race in Paris;
• Redacted weekly newsletters before, during and after the Color Run;
• Assisted with the venue of 115 exhibitors on the festival of TASTE OF PARIS French gastronomy at the Grand Palais (28 500 visitors in 4 days).
IpsosMarket Research Interviewer
Apr. 2015 - Jun. 2015Amsterdam, Hollande Septentrionale, Pays-BasCollected relevant data among high managers in relation with Research Projects for clients, focusing on French-speaking markets: France, Belgium and Switzerland.
Novus Holdings Ltd (previously Paarl Media Group)Business Development and Research Intern
Feb. 2014 - Jul. 2014Cape Town Area, South Africa• Researched international donors for providing school books and improving education in African countries in need;
• Presented Bachelor Thesis “Empower Learning in Africa” in front of management directors;
• Reinforced communication with African French-speaking partners during meetings and business presentations (verbally translating);
• Provided support into International Development and Marketing Departments.
Training TripsTour Coordinator of National U18 US Soccer Team
Jan. 2013 - Jan. 2013Parijs en omgeving, Frankrijk• Supervised coordination of Pro U18 American team’s sports trip in Paris, on-site, in accordance with a very structured and complete planning, and in preparation for a game against National U18 France.
• Succeeded as cultural mediator in making negotiations and handling communication issues within an international environment (French - American - Dutch).
Yelloh! Village L’Océan Breton*****Multilingual Entertainer
Jul. 2012 - Aug. 2012Finistère, Bretagne, France• Organized and presented shows in front of large families' audiences;
• Entertained and interacted with diverse personalities in the camping day and night.
Rotterdam TopSportInterpreter at Le Grand Départ du Tour de France
Jun. 2010 - Jul. 2010Rotterdam en omgeving, Nederland• Interpreted between A.S.O and Rotterdam Topsport, and translated papers & letters;
• Assisted with the local preparation of logistics / Media coordination for all incoming journalists, • Supervised press arrival (French, Dutch, English).
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