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Work Background
FOODWORKSSenior Client Experience Manager
Mar. 2025Chicago, Illinois, United States• FOODWORKS is a restaurant incubator on a mission: to shape the future of corporate dining through a local food lens. Designed for the new workplace, FOODWORKS is a simple, proven onsite dining platform that creates community through food by partnering with the best local restaurants and showcasing them in client operations to build a connection with authentic, ethnic experiences where diversity is baked into the culture.
FishbowlDirector of Client Success
Jul. 2023 - Dec. 2024Chicago, Illinois, United States• Managed a team of account managers and marketing specialists to optimize processes, increase revenue and product adoption, and expand market share • Implemented a cross-training program for a hybrid AE/AM team, resulting in a significant increase in upsell/cross-sell revenue
• Established a centralized knowledge base to enhance cross-departmental collaboration and consistency in client interactions
GrubhubManager, Restaurant Success
Sep. 2021 - Jul. 2023• Managed a team at Grubhub, providing coaching and development to exceed monthly quotas
• Co-developed and led the Leadership Development program, fostering key leadership skills
• Transitioned from individual contributor to team manager, ensuring seamless operations
GrubhubAccount Advisor
Aug. 2020 - Sep. 2021Chicago, Illinois, United States• Cultivated and retained a high-value client base in Brooklyn, NYC, achieving 98% client retention rate through personalized service and strategic financial guidance
• Leveraged extensive product expertise to provide critical support and training, enhancing client satisfaction and team performance
GrubhubRestaurant Fulfillment Specialist
Sep. 2019 - Aug. 2020Chicago, IL• Managed post-sale client relationships at Grubhub, achieving a 95% client retention rate through personalized account setup and comprehensive software and hardware training.
• Collaborated with cross-functional teams to optimize restaurant fulfillment processes, resulting in increased efficiency and customer satisfaction.
• Developed strong communication and problem-solving skills while working in a fast-paced environment.
TAO GroupEvent Sales Coordinator
Aug. 2018 - Sep. 2019Chicago, Illinois• Launched TAO Chicago's private event services, setting standard processes for future openings
• Supported the Events Sales Director and Managers on all events, from contract creation to vendor relations and invoicing
• Successfully coordinated end-to-end event logistics
House of Blues EntertainmentDoor Host
Mar. 2018 - Jul. 2018Greater Chicago Area• Ensured guest and artist safety during concerts and events at House of Blues
• Collaborated with event staff to maintain a secure and enjoyable environment
• Managed guest interactions and provided exceptional customer service
Daubenspeck & Associates, Ltd.Communications Coordinator
Jul. 2017 - Jul. 2018Chicago, IL• Managed all digital marketing content and communication for an international retained executive search firm
• Developed engaging social media campaigns to increase brand visibility and attract top talent
• Analyzed data metrics to optimize marketing strategies and drive lead generation
Big Brothers Big Sisters of ColoradoVolunteer Enrollment Specialist
Oct. 2016 - Jun. 2017Greater Denver Area• Conducted interviews and screenings for potential volunteers
• Made recommendations for volunteer approval, matching, and closure to ensure successful one-to-one relationships
BLDGBLKS Music CompanyPublic Relations Coordinator
Nov. 2015 - Oct. 2018Lakewood, CO• Spearheaded PR campaigns for 20+ independent artists, resulting in a 40% increase in media coverage and 25% boost in ticket sales for tours
• Leveraged music industry expertise to provide holistic artist services, enhancing client visibility and fostering long-term commercial success through strategic partnerships and brand collaborations
CAELProgram Associate, Workforce and Economic Development
Jul. 2013 - Aug. 2015Chicago, IL• Analyzed workforce trends and economic programs to create tailored career paths and streamline adult education initiatives.
• Led cross-functional team in developing strategies for workforce development and economic growth.
• Implemented data-driven solutions to optimize workforce training programs and enhance economic opportunities.
University of Illinois at Urbana-ChampaignCounseling Center Paraprofessional
Dec. 2011 - May. 2013• Facilitated psycho-educational workshops on campus to support student development
• Conducted outreach activities to promote mental health awareness and resources
• Provided developmental and preventative services to students to enhance well-being
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