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Work Background
B2xbetHead of Casino Operations
Oct. 2022 - May. 2025Goiânia, Goiás, BrazilI was the first employee at B2XBET and played a central role in building the operation from the ground up. I currently lead the casino and sportsbook operations, focusing on performance, retention, fraud prevention, and scalable growth. Key responsibilities and achievements: - Led the full structure of the casino product: campaign setup, bonus gamification, and lifecycle logic via Smartico CRM. - Oversaw three major platform migrations (Game Interaction → BetConstruct → Cactus) with full integrations (Smartico, First, Legitimuz). - Designed and deployed B2Xperts, an internal system replacing informal communication and streamlining ticketing and banking verifications. - Detected and stopped fraud schemes (bonus abuse and CPA affiliates), training the team for proactive fraud prevention. - Shifted the company’s strategy from offline to digital marketing (paid traffic & affiliates), doubling KPIs and lowering operational costs. - Built a culture of continuous feedback and problem-solving, enabling strong performance and internal promotions with low turnover.
B2xGroupCustomer Support Supervisor
May. 2022 - Sep. 2022Goiânia, Goiás, BrasilLed the creation of the first 24/7 customer support operation during the company’s launch phase. Highlights: - Recruited and trained the initial team. - Developed internal knowledge base for onboarding and standardization. - Supported early casino promotions and affiliate communications.
B2xGroupJunior Front-end Web Developer
Jan. 2022 - Dec. 2023Goiânia, Goiás, BrasilWorked in parallel with B2XBET's growth, focusing on poker agent commissions and operational structure. Highlights: - Handled weekly commission closures. - Collaborated in UI development for the poker chip management system. - Helped implement scalable workflows mirrored in the casino operation.
B2xGroupCustomer service
Jul. 2021 - Sep. 2022Goiânia, Goiás, BrasilFirst role in iGaming, supporting sports bettors and learning the foundations of casino support and player behavior.
UberDriver
May. 2016 - Jun. 2021GoiâniaI have been working in this activity since May 2016, since then I have made more than 10,000 trips and I have excellent reviews (Uber: 4.98 and 99POP: 4.99 stars).
IntersysIT Support Specialist
Nov. 2015 - May. 2016GoiâniaProvision of technical support for the company's software to customers through the company's telephone center and on site.
Ambquim Servicos AmbientaisEnvironmental Analyst
Aug. 2014 - Oct. 2015GoiâniaAnalysis and production of environmental reports for city and state environmental agencies.
Coca-Cola Refrescos BandeirantesQuality Control Inspector
Dec. 2011 - Apr. 2013Goiânia, Goiás, BrazilIn this company I was responsible for: monitoring GMP (Good Manufacturing Practices), PPHO’s (Standard Operating Hygiene Procedures), the “5S” system and FSSC 22000; organizing the laboratory and production line; promoting continuous improvement actions in the quality management system; ensuring the development of action plans; controlling all stages of the process through laboratory analysis; monitoring analysis results to improve production yield; releasing syrup tanks and sanitizing production lines.
Flora Produtos de Higiene e Limpeza S/AQuality Analyst
Aug. 2011 - Oct. 2011GoiâniaI was responsible for receiving and analyzing raw materials and packaging, in case of rejection, acting in accordance with the company's procedure; analyzing, identifying, disposing of reprocessing bags and monitoring their use; updating quality methodologies in the process; reporting by shift of the production line; combining data obtained from the analyses of production intermediaries in the same in order to maintain quality standards.
Therapeutica Farmácia de Manipulação LtdaQuality Control Analyst
Sep. 2010 - Jun. 2011Goiânia, Goiás, BrasilI joined the company as an intern, working in the dermatology laboratory as a compounder. During my internship, there was a vacancy for a quality control analyst, for which I was hired. In this position, I was responsible for analyzing the quality of raw materials and finished products, and in the event of rejection, acting in accordance with the company's procedures; for checking, calibrating and maintaining the equipment used in the laboratories; for products controlled by ANVISA, carrying out inventory, inventory control and distribution of these products in the pharmacy laboratories; for correctly disposing of expired raw materials and laboratory rejects.
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