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Work Background
Canada LifePublic Service Health Care (Federal Government) Representative
Oct. 2023 - Nov. 2023
Canada LifeGroup Retirement Services Representative
Mar. 2023● Responding to incoming calls from plan members of group policies, policy plan administrators and other financial institutions’ representatives regarding investment and retirement savings products offered by Canada Life.
● Meeting established service targets and key performance indicators.
● Providing superior and accurate customer service solutions.
● Handling transfers between investments and funds for employees of various top-level companies such as Loblaws, Pratt & Whitney, the Canadian Entertainment Industry, BMO, Ford Motors and many more.
● Educating callers about available products to make sound financial decisions.
● Assisting members with their decisions surrounding changing economic circumstances as well as with post-deceased claims with care and compassion.
IntouchCXL2 Technical Team Manager
Jan. 2022 - Feb. 2023Winnipeg, Manitoba, Canada- Lead a team of 18-20 agents to meet the line of business’ weekly and monthly deliverables to the satisfaction of our Client.
- Trained in Quality Assurance with regular QA development evaluations.
- Ensure proficient training, professional development and practice sustained employee engagement in order to prepare, grow and retain employees.
- Manage operational performance to meet key performance indicators (KPIs) and necessary service level agreements.
- Analyze various reports and statistical data to measure production levels and identify root causes for under performing areas.
- Use critical thinking to develop solutions to improve business performance and partner success.
IntouchCXL2 Technical Support Advisor
Aug. 2021 - Jan. 2022
IntouchCXL1 Technical Support Advisor
Mar. 2021 - Aug. 2021
YM INC.West 49 - Store Manager
May. 2020 - Mar. 2021Outlet Mall- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to evolving demands.
- Achieved 0.24% shrinkage score as per the company‘s ‘below 0.5%’ Standard of measure for the year 2020, down from 0.66% achieved by previous manager for the year 2019.
- Analyzed and interpreted store trends to facilitate planning and exceeding predetermined sales targets.
- Created and managed schedules in accordance with the store staffing needs for all staff.
YM INC.West 49 - Assistant Store Manager
Nov. 2019 - May. 2020St. Vital MallStore reopened after being shut down for five months.
YM INC.Urban Planet - Assistant Store Manager
Jun. 2019 - Nov. 2019Polo ParkTransferred from West 49 due to store shutdown.
YM INC.West 49 - Assistant Store Manager
Jan. 2019 - Jun. 2019St. Vital MallStore closed on June 8, 2019.
SkipTheDishesCourier Success Specialist
Feb. 2018 - Nov. 2018Winnipeg, Canada Area
SwimcoRetail Salesperson
Aug. 2017 - Feb. 2018Winnipeg, Canada Area
ArdeneThird Key Manager
Mar. 2017 - Jul. 2017Winnipeg, Canada Area
HMV Retail LtdKeyholder
Aug. 2015 - Feb. 2017
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