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Work Background
GoldenWolf, LLCOffice Manager
Apr. 2024San Antonio, Texas, United States•Managed eAPP/Agency application projects, coordinating timely personnel security submissions and enhancing turnaround by 25% via centralized tracking.
•Simplified and synchronized fingerprinting and clearance processes with DHA, accelerating approvals by enhancing interdepartmental coordination.
•Boosted clearance compliance by 30% via effective documentation tracking and minimization of processing delays.
•Tracked project expenses and audited vendor invoices, improving accuracy by 30% and allowing for simpler monthly reconciliations for government reporting. Reviewed healthcare facility assessment reports ascertaining data accuracy, compliance, and reliability for decision-making.
CPS EnergyBusiness Analyst II
Apr. 2022 - May. 2024•Created detailed reports and executive-level presentations for senior leadership and the Board of the City of San Antonio, offering strategic insights to refine performance measures and company objectives.
•Acted as Interim Benchmarking Program Manager, coordinating with Energy Delivery Services and Gas teams to collect and present performance data to First Quartile, analyzing industry comparisons to support strategic planning and performance improvement.
•Evaluated performance metrics across four key business areas, developing data-driven recommendations that contributed to an increase in company revenue.
CPS EnergySenior Project Coordinator
Sep. 2021 - Apr. 2022•Collaborated with cross-functional teams to develop and implement comprehensive project plans, ensuring alignment with organizational goals and regulatory compliance.
•Managed stakeholder communication and engagement, increasing project milestone completion rates by 25% through improved coordination and transparency.
•Led process optimization initiatives that enhanced operational efficiency, increasing overall project success rates by 15% through workflow automation and enhanced tracking systems
DLH CorporationSenior Project Coordinator
Nov. 2020 - Sep. 2021•Enhanced processes for the SRTS, which increased the flow and success of all projects. This included managing numerous SRTS remedy tickets for customers needing access to the SRTS system, resulting in an increase in access rate of 65%.
•Coordinated the day-to-day activities from original concept through final implementation and ensured that resources are used efficiently and that projects are delivered on time, within budget, and that it meets or exceeds expectations.
•Prepared meeting agendas and presentations for communication to project stakeholders.
WellMed Medical ManagementSenior Project Coordinator
Oct. 2017 - Nov. 2020San Antonio, Texas•Collaborated with instructional designers to enhance e-learning and training programs, increasing learner engagement and consistency, leading to a 45% improvement in training effectiveness.
•Administered and managed the Learning Management System (LMS), ensuring seamless access for users and successfully leading the migration of over 5,000 training records with 100% data accuracy.
•Partnered with HR and compliance teams to ensure training programs met regulatory and accreditation standards, improving onboarding efficiency for new employees.
US NavySenior Executive Administrative Assistant
Dec. 2006 - Oct. 2017San Antonio, Texas•Managed the Navy Family Care Program, achieving 100% compliance by coordinating care plans, conducting audits, and advising service members on requirements.
•Oversaw executive-level support for senior military leaders, ensuring precise schedule management, secure document handling, and seamless interdepartmental coordination.
•Planned and executed logistics for multi-unit training exercises, managing transportation, timelines, and resources with zero protocol deviations.
•Led personnel administration across departments, overseeing evaluations, records, and compliance achieving 100% inspection accuracy and audit readiness
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