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Work Background
Arrow SecurityDirector, Digital Architecture
Mar. 2023 - Jun. 2025Smithtown, New York, United StatesWhile with Arrow Security, it was my responsibility to manage the digital presence, creative implementation, strategy, and application architecture in support of varying business initiatives including sales, marketing, human resources, operations and technology teams. As the go-to Subject Matter expert on all things digital and technical, my tasks ranged from concept to completion in all matters related to design and development for digital and social media properties, identifying new software applications to ultimately implementing various workflows and strategies. Including lead generation campaigns, social media, webinars and strategic partnerships. In addition to design and strategic efforts, I also managed all internal corporate and field communications, workflow applications and end user product training.
Northwell HealthInformation Architect, Product Owner
Aug. 2016 - Mar. 2023Melville, NYDuring my time with Northwell and the Health Information Exchange (HIE) team I had worn many hats. Initially, as an Information Architect and Strategist, I was responsible for the design, user experience, user provisioning and training, functional documentation, client services and communications for the Patient List Management Application (aka ListApp), a custom internal web-based solution for performing and tracking patient information, CRM initiatives, clinical trial registrations and consent, and other business workflows as needed. As the HIE organization grew, my position was realigned into the newly formed Client Services division within. In this capacity, I retained my line to the ListApp product team - maintaining relations with existing users as well as helping to garner new business opportunities, user provisioning and training, as well as first-level support, but in turn, also began focusing on larger HIE organization priorities. These include but not limited to the creation and production of the HIE Newsletter, design, development, and taxonomy of the HIE SharePoint website for housing HIE product information and service offerings, as well as product and project highlights, functional specifications, and documentation.
CitiVP, Global Business Solutions Architect
Mar. 2015 - Aug. 2016Long Island City, NYAs a Global Business Solutions Architect, my primary responsibility was to lead the architecture, design integration strategy and production process for all financial products and marketing content for global consumption across all Citi regional digital properties and platforms including US, Australia, Singapore, Poland and Mexico business units. • Work with other internal business units in delivering quality technology products. Maintain a solid knowledge base of the functional capabilities and act as SME for the programs assigned and an overall understanding of applicable business processes and workflows. • Responsible for team assignments, task allocations, project timeliness, status reports and overall content delivery. Act as functional and business process expert, ensuring that both business needs and end-user needs are understood and reflected in every solution delivered. • Create documentation including requirement User Stories, Acceptance Criteria, Feature Descriptions PowerPoint decks, Process Flows and Analysis Models, Journey Maps, Wireframes and User Guides.
CENTRA360VP, Digital Solutions
Nov. 2011 - Feb. 2015Westbury, New York, United StatesResponsibilities at Centra360 include acting as chief digital and technical expert with regard to efforts across four agency divisions (Strategic Insights, Promotion Management, Digital / Social Media Development and Experiential Marketing Group). From concept to completion, I was directly responsible for overseeing tasks assigned to Digital / Social Media group as well as leading team in all strategy, design and development of all company digital products and solutions for both client and internal initiatives.
Chandler Chicco AgencyDir. Interactive Strategy & Services / 'nition Design
Sep. 2009 - Nov. 2011Greater New York City AreaAs Director of Interactive Strategy and Services it was my responsibility to act as project manager, lead technical architect, designer, business analyst and overall subject matter expert on myriad, web development, ecommerce, social and digital media projects for all companies under the umbrella of the Chandler/Chicco Agency and their clients. Oversaw the branding and content refresh efforts and functional audits of several outdated campaign websites. Tasks included budget management, SEO optimization, content and language modifications, design and architecture elements and overall message recommendations.
Sirius XM Radio Inc.Director. CE Interactive Solutions
Mar. 2004 - Sep. 2009Greater New York City AreaAs the Director of Interactive Solutions for the Consumer Electronics division it was my responsibility to plan, design, implement, manage and support all web marketing, eCommerce, creative design and application development initiatives for the Consumer Electronics Division of SIRIUS Satellite Radio, their Partner Retailers and Manufacturers with regard to all product information and detail. This included the gathering, classification, preparation and distribution of information regarding all SIRIUS radios, accessories, parts and components for delivery to myriad B2B and consumer channels. Pre and post-merger with XM.
Intrasphere TechnologiesSolutions Manager
Oct. 2000 - Feb. 2004Greater New York City AreaEmployed as a Solutions Manager, I was responsible for the overall project lifecycle for numerous web development and implementation projects for IntraSphere Technologies, a New York-based software development company, primarily focused on efforts within the pharmaceutical industry. Tasks included planning, design, development and management of project team initiatives, communications, and client relations.
WriteDesign / WD InteractiveProduction Manager
Nov. 1999 - Oct. 2000Greater New York City AreaAs Production Manager I provided the leadership, vision, and operational direction for all production tasks as to best meet the needs and expectations of clients of this Long Island-based web development agency. Efforts included design and development tasks for producing e-commerce sites, marketing brochure sites, and web-based presentations. My primary responsibility was the daily tasks relating to the 13 websites belonging to Melville-based Arrow Electronics and their global manufacturing and distribution of semiconductors products and parts.
American Institute of PhysicsInternet Publishing Specialist
Jun. 1996 - Nov. 1999Melville, NYResponsible for planning, design, development, implementation, and management of numerous web publishing tasks for Institute’s Online Journal Service.
Information StationSenior Content Manager
Sep. 1993 - Jun. 1996Fort Myers, Florida, United StatesManaged the production and implementation of all content displayed on the Florida Traveler Information System kiosks in State of Florida Welcome Centers.
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