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Work Background
AmazonSenior Program Manager
Apr. 2024• Manage LATAM Payroll Projects and Programs focusing on development of automations (Alteryx, RPA, OCR), Data Analytics & Visualization, and Process Improvement.
• Provide project prioritization, portfolio health reporting, and maintained the organization’s service catalog.
• Collaborate with Resource Managers and Operations for capacity forecasting and resource management reporting.
AmazonAnalytics Manager
Apr. 2022 - Apr. 2024• Led a team of +5 analysts in high-level business analyses to improve Payroll Operations' performance.
• Managed data integration projects, coordinating cross-functional teams to deliver seamless ETL implementations, ensuring on-time delivery and alignment with business objectives.
• Developed analytical solutions and executed data visualization strategy for migrating +100 Power BI dashboards to AWS QuickSight.
AmazonProgram Manager
Mar. 2021 - Apr. 2022• Led system implementation and design for Business Transformation initiatives at Amazon.
• Spearheaded Time and Attendance 3P solutions for LATAM Business Expansions, including AWS Peru and Argentina.
• Pioneered the Salaried Time Off Experience (STO) solution in Mexico, the first in LATAM.
• Managed global system migration for Payroll/HR at Amazon.
EmersonIT Project Manager
May. 2018 - Mar. 2021• Managed a team of IT experts on LAN and Telephony Operations for sites joining the Managed Telephony Service in North America and LATAM.
• Led over 50 projects to migrate sites from PSTN to VoIP, supporting 2020 Onboarding and Acquisition programs.
• Created and maintained program documentation and procedures for intake and portfolio management.
EmersonProject Support Technical Lead
Sep. 2014 - May. 2018• Led a team of 10+ associates providing project support to US managers, ensuring top performance.
• Managed two robotic automation projects for budget and invoicing control in the Power and Water Solutions business unit.
• Implemented Perfect Execution initiatives and conducted team training on Project Planning processes.
CitiFinancial Analyst
Dec. 2011 - Sep. 2014• Managed databases incorporating PMF standards for external segment disclosures and internal reporting at Citi.
• Oversaw data validation for PEARL Essbase and Business Objects systems, ensuring accuracy and reliability.
• Coordinated successful migration of JADE Operation from Tampa to Costa Rica/Manila sites, optimizing operational efficiency.
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