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Work Background
Deliveree On-Demand Logistics (Southeast Asia)BOC Associate, Fulfillment
Nov. 2022Indonesia, Jakarta- Operational Supervision. Oversee daily team operation consists of 15 members with a focus on maintaining performance metrics and take decisive actions on real-time handling. Implement corrective actions for underperformance when necessary, including coaching, performance improvement plans, and other measures.
- Leadership Support. Act as main captain who proactively communicate with Team Leader regarding floor management and performance issues, take decisive actions on case-to-case handling, maintaining KPI > 90% reports, and actively contributing to identify trends and recommend strategic operational improvements.
- Customer Support & Resolution. Address customer issues with precision and adherence to company policies. Provide escalated support while ensuring seamless and innovative solutions that uphold customer satisfaction and targets retention.
- Learning & development. Deliver through training and continuous coaching for new hires and cross-functional teams. Ensure all team members understand and adhere to operational procedures, identify high-performing agents for future leadership, driving performance improvements through regular monitoring and feedback sessions.
- Fulfillment Management. Oversee non-fulfillment cases by utilizing comprehensive driver database, negotiated pricing, and commission structures to expedite service completion. Consistently improve acceptance rates and meet or exceed KPIs, ensuring alignment with financial and operational targets.
- Cross-team Exposure. Occasionally provide support towards toward cross-functional team during high volume hours. Ensuring operational consistency across groups.
Deliveree On-Demand Logistics (Southeast Asia)Business Associate, Training
Aug. 2022 - Nov. 2022Indonesia, Jakarta• Customer Acquisition & Retention. Presented Deliveree’s cutting-edge technology to potential leads and provide them with tailored and customized tools to maximized technology’s potential. Successfully trained Deliveree’s key clients, resulting increase in products and features usage.
• Research and Development. Addressing client’s needs and concerns by analyzing feedbacks and recommendations to ensure satisfaction and quality control by coordinating with cross-functional teams including product, finance, supply, operations and C-level.
• Project Management. Analyzed products’ underutilization rate and spearheaded a strategic project to increase usage among targeted customers resulting in a significant increase and making it one of the most important lead channels for the division.
• Achievement. Spearheaded a marketing campaign that resulted a threefold increase in scheduled advanced bookings within a two-week period through a mass blast to the targeted audience and exceeded weekly KPI targets.
Universitas Sumatera UtaraCampus Representative
Jul. 2018 - Aug. 2018Indonesia, Medan• Community Relations and Support. Demonstrated exceptional communication and interpersonal skills to foster positive and productive relationship with local residents while effectively providing support and assistance as needed on a strong understanding of community needs and concerns.
• Promotional and Collaboration. As key liaison with local cooperatives, effectively promoted the benefits of the pharmacy, such as pricing and sustainable land conversion to the community and ensured strong collaboration of activities.
• Administrative Support. Demonstrated strong organizational and administrative skills to provide comprehensive support to the village office by assisting with meeting preparations and visits and communicate with key stakeholders.
• Education. Successfully organized and facilitated an engaging one-day English class for middle school students that fostered meaningful learning and growth through effective teaching skills and passion for education.
beautifulyou_mdnReseller
Jan. 2018 - Aug. 2018Medan Selayang, North Sumatra, Indonesia• Market Research. Analyzed and identified customer needs and sales target while staying abreast of beauty industry development and emerging beauty trends to identify potential impact on business operations.
• Marketing and Service. Executed marketing strategies through social media to increase brand awareness and engage with audience while serving as beauty advisor to establish and maintain long-term customer relationship. Successfully exceeded the initial customer outreach target by expanding market reach from the local district to intra-city region.
• Business Operations. Managed a seamless business operation from verifying and processed requisitions from customer to inventory management and delivery.
• Sales. Successfully sold several hundred beauty products over a 7 months period, contributing to revenue growth.
myycase.idReseller
Jul. 2014 - May. 2015Kota Medan, North Sumatra, Indonesia• Business Framework. Designed and implemented business models, including product selection, supplier partnerships, and marketing strategies to ensure optimal performance and growth of the business.
• Partnership. Cultivated and maintained business partnerships with suppliers, negotiating favorable terms and ensuring timely and accurate delivery of goods.
• Customer Relationship. Managed all customer communication, providing excellent customer service and building strong relationships with customers to ensure customer satisfaction, trust and loyalty.
• Sales. Successfully achieved sales targets, selling at least 5 items per week through effective marketing and customer service, despite the lack of physical store.
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