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Work Background
ConduentLead Business Analyst
Nov. 2024• Create internal processes and procedures to improve team efficiency and consistency.
• Assist in writing project plans.
• Lead a team of four across three distinct functional areas, ensuring alignment and productivity.
• Analyze business requirements to identify gaps and improvement opportunities.
• Recommend solutions based on data driven analysis to support strategic decision making.
• Monitor project progress, and provide regular updates to stakeholders and leadership.
• Facilitate meetings, workshops, and presentations to gather requirements and present findings.
Bookish VAOwner | Virtual Assistant
Apr. 2023United States
Protech Solutions, IncBusiness Analyst
Dec. 2021 - Nov. 2024New Jersey• Write, format, and compile documents needed for Federal Certification
• Create marketing videos for client as well as end-user. (MyNJHelps)
• Research assistant for special projects
• Collaborate with stakeholders to understand and gather business requirements.
• Analyze and document business processes, systems, and workflows.
• Create detailed and clear documentation of business requirements, functional specifications, and user stories.
• Assess proposed solutions to ensure they meet business requirements.
• Validate that implemented solutions align with the intended business outcomes.
• Facilitate communication between business stakeholders and development teams.
• Work closely with cross-functional teams, including developers, testers, and project managers.
• Identify and assess the impact of proposed changes on business processes and systems.
• Develop change management plans to facilitate smooth transitions.
• Identify and analyze potential risks associated with business processes or proposed solutions.
• Collaborate with quality assurance teams to ensure that solutions meet specified requirements.
• Participate in testing activities and validate that the delivered product aligns with business needs.
• Monitor and evaluate the performance of implemented solutions.
• Identify opportunities for continuous improvement and optimization.
Rocky Hill Cooperative NurseryParent Volunteer Serving as President of the Board
Sep. 2018 - Jan. 2020• Worked with Director to track and renew all of the various inspections & certifications required to run the school
• Advertised events & liaised with local organizations
• Maintained positive working relations between the Mayor, borough council, and the school
• Oversaw a major construction project within the school. Duties included maintaining communication with borough liaison and contractor, working with the board to establish a school opening contingency plan
• Ensured general school operations ran smoothly. Troubleshot any issues with parents or staff.
• Ran monthly board meetings & Parent meetings twice a year
• Sent out weekly updates and schedules to parents
• Oversaw school’s 60th Anniversary celebration featuring over 100 guests, audiovisual, food vendors, elected officials, and local organizations
NikiMorris.comBook Author
Mar. 2017 - Dec. 2021• Plot, write, & publish cozy mystery novels under the pen name Daphne McLean
• Plot, write, illustrate & publish children’s picture books under the name Niki Morris
• Research & write non-fiction, self-publishing guide under the name Niki Morris
• Procure and manage a team of freelancers including a cover designer, editor, and book formatter.
• Set and adhere to a publishing schedule
• Create & track promotions
• Maintain social media presence & interact with readers
• Design and maintain DaphneMcLean.com
• Write self-publishing content for NikiMorris.com
Protech Solutions, IncBusiness Analyst
Apr. 2010 - Nov. 2012Hamilton NJBusiness Analyst/ Project Manager Assistant for NJKIDS Project
• Researched and responded to helpdesk ticket inquires on a daily basis
• Created, updated and edited project documentation
• Edited release notes
• Served on various project committees.
• Scheduled and facilitated Systems Management Group meetings
• Tested change requests as well as defect fixes
• Assisted with the change request process
Courtland ConsultingSystems Development Assistant
Nov. 2009 - Apr. 2010Hamilton, NJCourtland Consulting (Princeton, NJ) November 2009 - April 2010
Contracted to the NJ Systems Development, Management and Maintenance Unit – NJKIDS • Reviewed State Information Transmittals to determine possible impact to the New Jersey Automated Child Support Case Management System (NJKiDS). • Drafted communications to Child Support professionals located in the local and central offices. • Assisted in creating procedures that moved the New Jersey Automated Child Support Case Management system (NJKiDS) project into the Maintenance and Operations Phase.
• Liaised with various agencies as well as internal and external organizations in order to successfully, troubleshoot issues, create procedures, maintain daily operations, and ensure efficient utilization of resources.
• Wrote system instructions and release notes.
• Researched federal requirements and identified potential impacts to the change control process.
• Assisted in monitoring the Change Control process (Change Controls are requested enhancements to the New Jersey Automated Child Support Case Management system).
• Assisted in the coordination of the Federal Review process. Gathered requested documents & maintained communications with reviewing agency.
• Created presentations for stakeholder groups for various child support systems impacts. • Conducted special studies, investigated issues, and took on special projects on an as needed basis.
• Prepared reports to provide summary and analysis of aforementioned studies, issues, & projects.
• Assisted in the preparation of the Annual Advanced Planning Document.
• Maintained project schedule.
• Coordinated with local administrators to report and resolve system issues.
• Coordinated meetings for staff within county Child Support offices in the Department of Human Services, Judiciary, & County Welfare Agencies.
• Analyzed reports and statistics from the helpdesk. • Maintained document repository.
• Created and managed the change control process.
Courtland ConsultingImplementation Lead
Aug. 2008 - Nov. 2009Princeton NJ• New Jersey Automated Child Support Case Management system (NJKiDS). Implementation County Lead, in Mercer, Somerset, Warren, Hunterdon, & Essex County.
• New Jersey Automated Child Support Case Management system (NJKiDS) Child Support Program Pilot Implementation Team Member in Ocean County.
• Conducted field visits to train and track progress of end-users of the New Jersey Automated Child Support Case Management system (NJKiDS).
• Monitored end user proficiency and local performance measures.
• Coordinated State Management efforts towards a successful transition of New Jersey Automated Child Support Case Management system (NJKiDS).
• Prepared reports on New Jersey Automated Child Support Case Management system (NJKiDS).
• Identified software defects and monitor their corrective action.
• Assisted with troubleshooting software defects and developed work a round’s.
• Conducted progress meetings with NJ Child Support Workers and NJ State Management.
• Assisted in creating new procedures within each county office by interpreting Federal and State Policy. Ensured that the newly established procedures continued to achieve and exceed each County’s objectives and standards.
Straw Studios LLCOffice Manager/Marketing Manager
Nov. 2006 - Jun. 2008Dayton, NJ• Worked closely with the president of the company in order to keep operations running efficiently.
• Managed office and supervised staff of 9.
• Oversaw the customer service department.
• Responsible for large monthly mailings including promotions and e-newsletters.
• Managed all aspects of company tradeshows (travel arrangements, facilitating payment, gathering samples, booth design, marketing, sales, traveled to NY and LV 6 times yearly).
• Supported an outside sales staff consisting of 15+ sales representatives located nationwide.
• Managed private label projects from start to finish.
New Line CinemaPublicity Department Intern
Aug. 2004 - Dec. 2004New York, New York, United States• Participated in planning and overseeing press screenings and movie premiers • Created and distributed daily press clipping packet to various departments while handling promotional mailings & screening invitations • Catered to the needs of actors and actresses while in town attending premiers • Further responsibilities assisting with the daily operations of a high profile publicity department
Dorral Forrestal Hotel Conference CenterSales Assistant, Server & Hostess
Mar. 2004 - Sep. 2005Princeton NJ• Worked closely with sales associates in order to sign company events, weddings, parties, and other conference center related sales.
• Handled reservations, complaints, and customer service issues.
• Assisted in payroll management.
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