Youssef Sobhy

Senior Configuration Specialist @Bayzat LLC

EgyptCall CenterTyping SpecialistData Entry AssociateDatabase CoordinatorDocument ProcessorData EntryData Entry SpecialistMarketingCustomer Service

Configuration/Customer Success Manager with 4+ years of experience across SaaS and support environments. I specialize in on-boarding global clients, managing client portfolios, and building strong, long-term relationships. With a background in technical support and a deep understanding of global employment processes, I thrive in fast-paced, client-facing roles. In addition to customer success, I have hands-on experience developing automation scripts using tools like Power Automate to streamline workflows and improve operational efficiency. I bring strong skills in cross-functional collaboration, process improvement, and product feedback, supported by tools like Salesforce, Jira, and HRIS platforms. Let’s connect if you're looking for someone who can boost customer satisfaction, improve retention, and turn complex on-boarding processes into seamless experiences.

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Work Background

Sr. Configuration Specialist

BayzatSr. Configuration Specialist

Configuration Specialist

BayzatConfiguration Specialist

Nov. 2021 - Jul. 2024Riyadh, Saudi Arabia

Technical Support Specialist

Centro Global SolutionsTechnical Support Specialist

Technical Support Specialist

Centro Global SolutionsTechnical Support Specialist

Mar. 2019 - Oct. 2019Cairo Governorate, Egypt

Guest experience manager

McDonald'sGuest experience manager

Jul. 2015 - Mar. 2017Cairo

Requests

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Client Success & Process Automation Expertise

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