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Work Background
LTIMindtreeBFS North Americas Cybersecurity Delivery Head
Apr. 2024Bengaluru, Karnataka, IndiaResponsible for Revenue, PAT, Delivery led growth, CSAT, People advocacy, Company Maturity Framework and Operational excellence for the region.
LTIMindtreeVertical delivery head - Americas - BFSI and Retail
Sep. 2022 - May. 2024IndiaOverall responsible for delivery CSAT, P&L( Optimising and improving EBIT by maintaining healthy pyramid), Delivery led growth through farming and mining, Upskilling/cross-skilling talent aiding job rotation thereby enabling zip-start transition.
LTIMindtreeVertical Delivery Head - Cybersecurity - BFSI and O&G - Americas
Jun. 2022 - May. 2024Bengaluru, Karnataka, IndiaCybersecurity Delivery and P&L responsibility for BFSI and O&G Verticals in Americas.
WiproDirector & Client Security Lead - Europe - Mega Gamma Account - Cybersecurity and Risk Services.
Sep. 2021 - Jun. 2022Bangalore Urban, Karnataka, IndiaCollaborate with the CISO to help tactically and strategically lay security maturity roadmap and drive delivery excellence.
WiproDirector & Global Delivery Assurance Head (ENU & TECH Verticals) - Cybersecurity and Risk Services
Nov. 2016 - Aug. 2021Bangalore• Heading the Global Delivery Assurance Practice for the ENU, E&C Business Units @ NA and UK/EUR regions @ CRS (CyberSecurity and Risk Services). • Responsible for the ENU vertical delivery assurance of Infra Sec, Data Sec, IDAM, SIaaS, Cloud and IoT deliverables along with GRC, specifically in Risk Management, Crisis Management, Information Security, Business Continuity, & Disaster Recovery. • Responsible for High CSAT and Revenue growth within the regions via driving non-linear initiatives and Delivery led Growth. • Maintain a close connect with Sales and Pre-Sales team for reviewing solutions and delivery efforts for upcoming / potential deals. • Extensive hands on in managing the transition / transformation and outsourcing of large programs from an onsite to an offshore location. • Responsible for the P & L of large programs along with institutionalizing Risk Management based practices across the Delivery portfolio. • Drive standardization for Sec-Ops, Sec-Mon and IDAM / UAM towers throughout the accounts handled by self. • Support new solutions delivery enablement and WBS builds
• Support People Engagement Initiatives
• Responsible to liaison with customer and other key stakeholders to assess the business needs of the customer and identify key challenges, constraints, and risks and thereby define the project scope after extensive due diligence.
• Effectively translate the business needs and constraints into the project charter and obtain the sign off.
• Responsible for resource mobilizing and training as per project requirement
• Driving regional level Governance and Program Level escalated Governances. • Responsible for maintaining the Risk and Compliance posture through-out the portfolio handled as per global standards – ISO 27001 & ISO 31000 • Responsible for supporting and Run-time value-addition for all global customers from a Security Delivery perspective.
Freelancer- Self employedCyber Security MSS Consulta
Jan. 2015 - Oct. 2016BangaloreProvide consultancy on industry best practices and help set up Cyber Sercurity MSS for SMEs' and start-ups.
M/s AccentureVice President (Level A), Regional Head - IT Infrastructure & Security Services for BPO
May. 2012 - Dec. 2014Bangalore• IT IS & Security Delivery Assurance and Governance: Accountable for managing IT Infrastructure and Security for 82 deals with $ 22 Million IT Budget with CTS (Cost-To-Serve) targets. • Program Governance: Implemented BPO’s Award winning “Floor of the Future” – Next Gen (6th Gen BPO) workspace
Managed Enterprise wide legacy voice platform migration to Cisco Consolidated Contact Centre Voice platform (CCCI).
• Project Management: Lead and ratified Data and Voice SPOF ( Single Point of Failure ) project for the enterprise.
• Process: Designed and implemented Critical Incident Management Process for the enterprise.
• Initiatives Support: Support business on VDI, Rural Shores and Fusion (Cognitive computing) deployments and all other technology initiatives. • Budget/CoD: Managed budget variance of < 5%, with CTS of 15% against the target of 6%.
• CSAT: Ensured Client Satisfaction engagement scores of > 85% and Employee CSAT of 92%.
Cognizant Technology SolutionsSenior Manager - Delivery, IT Infrastructure & Security Services for BPO and ITIS
Apr. 2010 - May. 2012Chennai Area, India• Key responsibilities - IT & Security - Account Management
• IT Infrastructure & Security Services Delivery to business and their clients.
• Accountable for Transitioning, Project managing Implementation & Security of Voice, Data and Application Infrastructure setup for New and Existing deals in liaison with Business Mobilization teams, Infra Architects and core IT teams.
• IS Account Management – Managing IT Budget/Forecast/Recoveries, Variance, Cost-To-Serve savings target, and Maintain/Excel SLA.
• Manage Incident, Change and Problem, driving Operational Excellence.
• Manage all IT and Security Audits – Internal/External and drive Compliance. • Escalation point of business – For all deliverables within Scope, Time, Quality, and Budget.
• Accountable for Monthly project review with business stakeholders in Delivery Centre (DC).
• Pre-Sales Support - Works with SDL to manage IO scope to Client commitments
• Interface to client IT support teams and Delivery Centre Network (DCN) IT. Participate with the Client on IT planning.
M/s Sutherland Global ServicesChief Manager - IT & Security Operations - India and Head - Global Service Desk
Mar. 2007 - Apr. 2010Chennai Area, India• Responsible for smooth India IT and Security Operations and Global Service Desk within agreed SLAs’
• Liaison with Business Mobilization teams, Infra Architects and core IT teams in transitioning and implementing IT and Security infrastructure for all new wins in BPO
Implementing Altiris ITSM suite.
Rolling out of RIM for enterprise wide Level 1 and Level 2 End-user computing.
Rolling out of RIM for W@H initiative at US. Achievements: Offshore and consolidate Global GSD operations into India seamlessly. Achieved $ 1 million USD savings through various 'Go Green' initiatives in the last 2 years.
As part of our 'Secure Desktop Environment' initiative, implemented '5 Stage Desktop Lockdown' policy to comply with all internal and external audits and standards.
VDI deployed for more than 8000 desktops Automation of various ITIL based incident alert processes and escalation processes done through the Altiris helpdesk tool.
Single Sign-on Implemented as part of GSD initiative and effected 10% inbound call volume efficiency.
IVR automation for password reset implemented and effected additional 10% inbound call volume efficiency.
M/s CSS CorpIT Manager - Servers and Messaging / Technology Service Delivery
Oct. 2002 - Mar. 2007Chennai Area, India Project Manager – Technology Service Delivery Management for SOHO segment clients like Bluecoat, Netgear, Linksys etc., managing delivery SLA, budget and internal and external Quality and security compliance. As Manager – Enterprise IT, managing the Server vertical (Open Source, Windows and Messaging) for the group companies.
- Directly reporting to V.P – IT operations and dotted line reporting to the Chairman. Achievements: Technology Service Delivery - Client Satisfaction Survey score of 5/5, for best co-ordination, innovativeness, frequent and open communication, effective leadership and best Customer Service. Awards: Awarded CEO’s ‘NAVIGATOR’ award for best performance. Virtualization of 50 odd servers using VMWare, resulting in a saving of $ 200 K USD. Consolidation of 200 odd servers using VMWare and efficient server deployment techniques, resulting in a saving of $ 100 USD. Deployed 'AppStream' Application Virtualization for efficient and cost effective License management, resulting in a saving of $ 200 k USD.
i2i Enterprise Ltd.Zonal Technical Head - IT
Feb. 1997 - Oct. 2002Chennai Area, IndiaZonal Technical Head – South Region’s Technical Administration, Budgeting and SLA adherance for running the IT infrastructure in 4 southern states.
Responsible for installation, commissioning & maintaining ‘High speed wireless messaging (Paging)’, LAN, WAN, Messaging, Security and Voice infrastructure administration and consulting. Projects Consolidation of IT infrastructure, especially Servers and standardization of network and server infrastructure across South zone.
Turnkey High Speed Paging Infrastructure Overseas project work done at MALDIVES, for M/s DHIRAAGU, a joint venture company of MALDIVES TELECOM and M/S CABLE & WIRELESS of U.K.
JAJ Telecom, Network Ltd, Videocon International, Thomson PressSenior Customer Support Engineer
Dec. 1991 - Feb. 1997New Delhi Area, IndiaInto Maintenance of CNC, PLC/PLAs’, Installation, Servicing and Maintenance of Fax Machines, EPABX and Computers.
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