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Work Background
Version BestFounder & Principal Consultant
Mar. 2025Dubai, United Arab EmiratesHelping organizations transform their workforce through corporate training, leadership development, and employee wellness solutions.
DEI (Digiphoto Entertainment Imaging)Global Training Manager
Mar. 2023 - Mar. 2025Dubai, United Arab EmiratesLed the transformation of Digiphoto's global training function, modernizing content, delivery, and overall approach across 15 international markets and diverse business categories. Digitized all previously manual training materials, creating accessible and engaging content aligned with adult learning principles. Key initiatives included revamping all Level 1 training modules (GDPR, Information Security, World of DEI, Induction, Photography, Selling Skills, Train the Trainer, and KPI modules for Managers), introducing a Level 2 Photography Masterclass mentorship program, and simplifying the service approach (GUEST and SMILE) for consistent implementation across all locations. Developed and implemented a bespoke training program for the premium Blu Canvas business. Leveraged translation tools and resources to adapt learning materials into regional languages, ensuring cultural relevance and accessibility for a diverse workforce. Critically, I digitized and reintroduced skills-based audits for Photographers and Service Associates, empowering Team Leaders/Site Managers to assess performance, provide constructive feedback, and drive continuous improvement within their teams. Championed a positive learning culture by introducing Train-the-Trainer workshops, standardizing assessments using MS Forms, and implementing a new Reward and Recognition program. Recognizing the need for data-driven insights, I introduced individual trainer feedback (participant ratings) and post-training participant assessments to begin quantifying learning outcomes and evaluating training effectiveness.
Reliance Brands LimitedTraining Manager
Mar. 2022 - Mar. 2023Mumbai, Maharashtra, IndiaLed Learning & Development initiatives for a portfolio of prominent fashion and lifestyle brands, including William Sonoma, West Elm, Pottery Barn, Scotch & Soda, Hugo Boss, and Brooks Brothers.
Designed and delivered core training programs, such as inductions and soft skills training, directly impacting key operational KPIs. Reduction in infant mortality - leavers within 3 months of joining. Developed and implemented brand-specific customer experience initiatives.
Facilitated product knowledge sessions for targeted cohorts to drive sales and enhance customer engagement. Contributed to the design and development of content for career development programs, empowering employees to advance their careers within the organization. Monitored and analyzed training effectiveness through data from Mystery Shopper Programs and NPS surveys, using insights to refine training strategies and ensure alignment with business objectives.
Travel Food Services Pvt ltdSr Manager - Training & Brand Standards, Employee Engagement and Wellness
Oct. 2015 - Mar. 2022Mumbai Area, IndiaProud to contribute to the success of the largest F&B brand in the travel space, managing a comprehensive portfolio encompassing Training & Development, Employer Branding, Employee Engagement, and Wellness across diverse geographies. I spearheaded the launch of "3L - Learn, Lead, Leap," a flagship career development program that enabled both functional and cross-functional growth for F&B Operations and Kitchen teams. This program categorized vertical and lateral career development opportunities and aligned learning frameworks with core business categories, including Cafe College, Bar Academy, Culinary Campus, QSR Campus, Lounge School, Serve Safe, and Work Safe. I strategized and implemented new initiatives in F&B retail training, achieving an 87% training compliance rate for partner brands across airports, railways, and highways. My focus was on creating engaging learning materials that encouraged knowledge retention and drove behavior change aligned with key business objectives. I developed and implemented a comprehensive Employer Branding framework, collaborating with the marketing team to execute strategies that enhanced our employer brand and attracted top talent. I designed and executed a range of Employee Engagement activities across both corporate and unit locations, fostering a more positive and productive work environment. I created and delivered a series of impactful Wellness sessions for teams under a flagship brand, promoting employee well-being. Furthermore, I spearheaded the selection and implementation of a new Learning Management System (LMS), streamlining training delivery and tracking across the organization. I facilitated behavioral training for corporate teams, focusing on identified competencies to improve performance and drive business results.
Arvind LimitedRegional Training Lead - Tamil Nadu, Karnataka, and Kerala
Aug. 2014 - Aug. 2015BangaloreLed operations training for The Arvind Stores (made-to-measure concept) across Karnataka, Kerala, and Tamil Nadu, ensuring consistent training delivery across all store formats (company-owned and franchisee). Developed and implemented training programs focused on operational KPIs, product knowledge (Fiber to Fabric), customer service (Master Tailors), and digital platforms (The Arvind Touch). Coordinated with subject matter experts and facilitated the Mystery Shopper Program to drive on-the-ground effectiveness.
Madura Fashion & Lifestyle - The CollectiveLearning and Development Manager
Dec. 2013 - Aug. 2014BangaloreManaged hiring, onboarding, training, and reward & recognition activities for store teams. Drove "The Collective Experience," a unique customer journey mapping process. Facilitated specialized training sessions with buying teams and brand subject matter experts across bridge-to-luxury brands. Oversaw HR-related activities (rostering, attendance, service experience).
Max Fashion IndiaAssistant Manager Training Development
Oct. 2011 - Nov. 2013Bangalore, IndiaDeveloped and delivered induction programs for new joiners, focusing on onboarding, grooming, HR policies, and benefits. Created and facilitated training programs on KRAs, KPIs, products, processes, and visual merchandising. Delivered behavioral training on identified competencies and executed the Mystery Shopper Program.
Multiple OrganisationsRecruitment Consultant
Nov. 2009 - Sep. 2011Mumbai, Maharashtra, IndiaDeveloped counseling and interpersonal skills through part-time roles as a Counselor at M.K. Sanghvi College of Commerce (2010-2011) and an Intern Counselor at Masina Hospital (2009-2010).
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