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Work Background
Bear Mountain AccessoriesDistribution/Operations General Manager
Sep. 2024United StatesDynamic and forward-thinking General Manager with a proven ability to lead and develop high-performing distribution teams while implementing innovative solutions, including AI-driven systems for demand forecasting and route optimization, to maximize efficiency and accuracy in the distribution of General Motors and Ford parts. Adept at optimizing outbound supply chain processes, managing inventory flow, and exceeding service level expectations for 350 dealerships in the Mountain West.
Cinch WarehousingDirector of Customer Experience
Feb. 2022 - Feb. 2025United StatesDirect customer experience strategy and implementation across warehousing operations in the Western US, including the PNW and Mountain West. Led the development of CX strategies focused on optimizing customer journeys and resolving pain points across multiple channels for logistics and distribution customers. Demonstrated proficiency in leveraging data-driven insights and innovative technologies, including AI-powered tools, to understand customer needs and improve experiences within warehousing and 3PL contexts. Successfully championed the Voice of the Customer and collaborated with cross-functional teams, including operations and logistics, to ensure a unified and positive customer journey. Defined and monitored key customer experience metrics, emphasizing those relevant to logistics and warehousing, such as on-time delivery and order accuracy.
Provident Hospitality GroupAccount Manager
Jun. 2021 - Feb. 2022Dallas, Texas, United States, Remote.Act as a client advocate and maintain agency-client relationships by developing business strategies to fulfill client needs. Provide streamlined operations, full back office support, and simplified accounting to clients. Including but not limited to, bookkeeping, daily transaction management, payroll management, payables and receivables, management of supplier/customer invoices, analytics, financial and operational reporting to C-level executives. ♦Managed average workload of 25+ plus locations nationwide. Working remotely and utilizing multiple cloud-based platforms ♦liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience
Snooze an A.M. EateryInterim GM - AGM
Sep. 2019 - Mar. 2021Greater Denver AreaI oversaw all the daily operations including but not limited to finances/budget, inventory, business administration, recruitment, and employee training and development while supervising a staff team of 45+. I also facilitated the digital marketing/branding campaigns. ♦ Regularly met sales targets, accelerated productivity, and strengthened customer satisfaction rates by leading the integration of new digital technology. Included updated POS systems, web and mobile apps for facilitating waitlists/orders/catering, and cross-platform, integrated software built to operate with hotel room service and third-party delivery systems. ♦ Successfully kept location safely open and lucrative during COVID-19 pandemic by acting as, and taking on the duties of, General Manager and duel Assistant General Managers.
On Point DistilleryBrand Manager
Jul. 2018 - Jun. 2019Lafayette, COI led the development, coordination, and implementation of key marketing initiatives and activities as the marketing and market insight SME. They included print and digital collateral, broadcast, and live events. I also secured an alignment between the brand, products/services, and target (and prospective) customer segments by continuously analyzing the market trends and product competition. ♦ Independently opened 30+ accounts over the first fiscal year as a direct result of dedicated lead generation, cultivation, follow-up, and customer-first solutions and efforts.
Lowry Liquors-Alameda Liquor MartGeneral Manager / Marketing Coordinator / Buyer (Wine & Spirits)
Jan. 2016 - Mar. 2018Denver, ColoradoI directed all the daily store operations in addition to team building (onboarding), staff training, and development. I mastered market penetration and analysis, enabling a clear influence upon the market drivers, trends, and influences. I strategically planned and rolled out all the wine and spirits promotional campaigns, end-to-end, including all the online platforms and social media. I also interfaced directly with—and consulted customers on—the products and services daily while fostering strong, working relationships with suppliers and industry partners. ♦ Regularly increased sales by identifying innovative product staging and implementing promotional pricing structures. ♦ Achieved ranking in top 10 best wine shops in Denver for both locations for targeted marketing efforts, procuring elevated product quality, fostering excellent relationships with guests, distinguished vendors, and building a high-performance, passionate staff team.
Morton's The SteakhouseAssistant General Manager/ Sommelier
Apr. 2014 - Jan. 2016Denver, ColoradoResponsible for efficient working of departments and assigned shifts, perform regular inspection of food and beverage preparation and presentation, maintain inventory to enhance sales. Coordinate with the General Manager for everyday operation, maintain financial and administrative records. Administer training programs, prepare schedules and coordinate with team to meet sales targets, ensure customer satisfaction and increase productivity. In addition, run a successful wine program with over 500 labels which rotates the sommelier selection and wines by the glass biannually. Also organize and execute a biannual wine event for VIP guests were multiple vendors and wine representatives can showcase their products, generating more sales for the restaurant.
Kevin Taylor Restaurant GroupGeneral Manager
Feb. 2013 - Feb. 2014Greater Denver AreaResponsible for overall operation of individual establishments. Hiring and management of all staff. Budget and financial management. All beverage and bar service operations including inventory, staffing and maintenance. Handling of emergencies and other major issues involving guests, employees, or other facilities, public relations, labor relations, business partnerships and many additional duties including human resources, payroll and purchasing. Proficient in Open Table, Micros, Aloha and Myaxispoint POS systems
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