Scana EnergyCorporate Trainer/Developer and Consultant
Nov. 2000 - Aug. 2007Aiken, SCTo Present * Design, develop, and deliver supervisory, customer service, system, and proprietary training materials based on the A.D.D.I.E. methodology, adult learning principles, contingency theories, and leadership theories.
Coach employees and supervisors on leadership, customer service, personal accountability, and organizational process.
Conduct team building exercises
Counsel employees on performance and skill set enhancement
Provide sounding board for customer concerns, offering information and counseling to increase their knowledge and understanding of the service the organization provides them.
Design, develop, and conduct group skill-set enhancement sessions.