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Work Background
Senior Product Designer
WayflyerSenior Product Designer
Jan. 2024Stockholm County, SwedenAt Wayflyer, which was recognised as one of Deloitte’s fastest-growing startups in 2024, I gained the following experience: • Led UX for B2B funding comparison tool, enabling informed customer decisions and achieving a task time reduction of 24% and increasing conversion rates with 3%. • Embedded in a cross-functional team with engineers and PMs to streamline designs across 11 countries and +5k customers.
Senior Product Designer
Billhop ABSenior Product Designer
Oct. 2022 - Nov. 2023Stockholm, Stockholm County, Sweden• Founded the Product Design function and implemented a scalable tokenized design system. • Led UX improvements across all three platforms (customer SaaS portal, internal system, marketing site), supporting a 10K+ international user base. • Introduced agile collaboration practices, reducing dev-to-design friction and mentored a graphic designer into full Product Designer role.
Product Designer
KlarnaProduct Designer
Mar. 2020 - Oct. 2022Stockholm County, Sweden• Designed Klarna’s internal customer support tool used by 5K agents in 12 countries, resolving 2M+ monthly errands. • Delivered new features: screen-sharing, performance dashboard, and a knowledge hub, maintaining CSAT 84% and SLA 90%.
Senior Service Delivery Manager
KlarnaSenior Service Delivery Manager
May. 2019 - Mar. 2020Stockholm, Sweden- Implemented a new chat escalation process which allowed consumers to be supported by a specialist in the same chat conversation instead of switching to email. - Improved information architecture for the Customer Support intranet.
Service Delivery Manager
KlarnaService Delivery Manager
Aug. 2018 - Apr. 2019Stockholm, SwedenDesigning and implementing improved process solutions for Customer Care.
Information Coordinator
KlarnaInformation Coordinator
Jan. 2016 - Aug. 2018Stockholm, SwedenUpdated and redesigned the intranet resulting in improved content management, information hierachy, rebranding and automated role-based access. Also responsible for the internal communications and designing the guideline templates. I also visualised data insights for better consumption in infographs.
Key User
KlarnaKey User
Mar. 2015 - Jan. 2016Stockholm, SwedenResponsible for process content management, supporting the team with admin tasks and process improvement projects.
Customer Service Agent
KlarnaCustomer Service Agent
Jun. 2013 - Mar. 2015Stockholm, SwedenProviding 2nd line disputes support for the Dutch market.
Back Office Employee
IMMO Arie van der LeeBack Office Employee
Aug. 2011 - Oct. 2012Almere Stad Area, NetherlandsResponsible for the housing publication WoonIMMO and providing administrative support.
Hostess
Trigion Services B.V.Hostess
Jan. 2001 - Jul. 2011Amsterdam Area, Netherlands

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