HFFInterim CIO
Jan. 2015 - Dec. 2015Houston, Texas AreaServed as Interim Chief Information Officer for HFF, a public $500M commercial real estate financial intermediary firm. During my tenure, my responsibilities and accomplishments included: - Developing, communicating and implementing an overall IT ROI focused strategy and road-map. The majority of proposed initiatives were approved by senior management, delivered measurable business results and were implemented on time and on budget - Analysis of current IT spend across the company, development of a strategic spend outlook and budget aligned to business priorities. A process and structure was put in place to accurately track and measure company wide IT spend on an ongoing basis - Implementation of a single point of contact service desk to streamline support operations, increase end user satisfaction, and provide clear responsibilities and career paths for internal IT resources. The initiative received a 99%+ satisfaction rating from the business, with a 40%+ survey response rate in the first 2 months after deployment (industry average ~90% and ~15%, respectively) - Providing guidance, mentoring, and leadership to IT management and helping to instill general IT discipline and best practices to uplift the department in the midst of rapid growth and expanding service demands - Transitioning responsibilities to a full time CIO