Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Implementation and Training Consultant
WebOps, LLCImplementation and Training Consultant
Jul. 2023 - Aug. 2025• Developed and implemented an engaging onboarding and interactive training program for new clients. • Successfully led the full implementation process for all new customers, ensuring a seamless transition. • Guided the team through SOC 1 Type II and SOC 2 Type I compliance audits, enhancing operational integrity. • Created the first company-wide employee review process and system-generated handbook, streamlining HR documentation.
Member Board of Directors
NATIONAL CHARITY LEAGUE INC CROSSROADS CHAPTERMember Board of Directors
Jun. 2022 - Jun. 2024Westfield, IN
Senior Business Systems Lead
StrykerSenior Business Systems Lead
Jun. 2022 - Dec. 2022Create and implement training platform for US sales/commercial business while creating a functional academic school for all field business systems. Collaborate with business leaders to develop systems and applications to provide best functionality and customer satisfaction.
US Field Quality Manager
StrykerUS Field Quality Manager
Apr. 2019 - Jun. 2022Oversaw engagement, direction, and consistent progression of Stryker initiatives for asset management and audit preparedness. Collaborated with business leaders to define best in operation excellence and opportunity while providing guidance for employee safety. Determined business solutions that develop repeatable processes to drive customer satisfaction.
Jewelry Consultant
Premier DesignsJewelry Consultant
Jan. 2014 - Jan. 2019
Operations Lead Inventory / Customer Service
StrykerOperations Lead Inventory / Customer Service
Jan. 2010 - Apr. 2019
Senior Customer Service
StrykerSenior Customer Service
Jan. 2001 - Jan. 2010

Requests

Touchpoint image
0
Personal Pitch
Gallup Strengths Coaching Services
Show more
Touchpoint image
0
Looking for a Job
Customer Service Excellence
Show more
Touchpoint image
0
Looking for a Job
Training & Workflow Mastery
Show more
Touchpoint image
0
Looking for a Job
Quality Testing Opportunity
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Charla on Intch
Customer Service
1788363 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
Customer ServiceClient Relations Specialist
373875 people
17
Assistant manager
15
Operations and project manager
17
Business Analyst