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Work Background
GoogleProgram Manager
Nov. 2018United StatesSpearheaded the development and management of the Enterprise Marketing Portal (EMP), a mission-critical platform for the Google Marketing Partners program, serving 30,000+ users and generating 3M+ annual views. Led a full-stack engineering and customer support team, fostering a high-performance culture and ensuring seamless platform operation. Redefined EMP roadmap development by designing and executing a streamlined process with 100+ stakeholders, resulting in a 50% increase in development velocity through Agile and Scrum methodologies. Led prioritization for weekly, quarterly, and annual engineering roadmaps, collaborating with 15 stakeholders across the Ads business to align platform development with strategic goals. Oversaw the creation and maintenance of 5 key internal dashboards utilized globally by Partner and sales teams for data-driven decision-making. Transformed the support process and infrastructure, streamlining support channels and achieving a 60% reduction in issue closure time. Provided regular updates to the cross-functional team and senior executives on platform progress, data infrastructure, and budget planning, showcasing strategic leadership and communication skills. Played a pivotal role in the core leadership team for the redesigned Fitbit app launch, contributing to its significantly higher-than-expected user reviews and market reception. Led internal and external beta testing (25,000+ users) for the Fitbit app, encompassing feedback collection, issue filing and triage, troubleshooting, and in-depth data analysis. Drove hardware and software roadmaps across a portfolio of wearables products, including Google Pixel Buds, Pixel Buds Series A, Pixel Buds Pro, and Pixel Watch, as a key member of the core team. Analyzed and defined internal testing data to inform launch readiness, providing actionable insights for weekly executive and team reviews, resulting in one product exceeding expected sales volume by over 200%.
Workbench PlatformProgram Manager
Apr. 2016 - Nov. 2018Baltimore, MarylandLed cross-functional efforts to migrate the Workbench Education platform to the Google product line, managing timelines, resources, and stakeholder communication. Defined and developed the core competencies of the platform, including educational content, features, and design strategy, ensuring alignment with product vision and technical feasibility. Collaborated with engineering, product, and design teams to scope, prioritize, and manage the development and implementation of features for commercial and scholastic partners, utilizing agile methodologies. Managed partner onboarding and ongoing satisfaction by developing and implementing training programs, providing technical guidance, and overseeing issue resolution processes. Established product priorities, managed a team of curriculum developers, and oversaw the development and delivery of high-quality educational content, ensuring alignment with technical specifications. Designed, developed, and delivered customized training programs on various topics, leveraging technical expertise to meet client needs and ensure effective product adoption.
Baltimore Leadership School for Young WomenDirector of Technology
Jun. 2012 - Jun. 2015Created and refined a technology curriculum that includes Android app development, website development and game design to meet the needs of middle/high school learners by differentiating lesson plans to meet the needs of each individual student, including a wide range of students with IEPs. Acted as an advisor to Upper School students focused on achieving success both academically and in everyday life. Trained teachers in the use of technology in the classroom to differentiate their instruction to meet the needs of their full range of students. Developed professional development for new avenues of technology integration in classrooms. Coordinated the NWEA Measures of Academic Progress and PARCC testing for 450 students including managing testing, scheduling, troubleshooting issues and creating reports for the administration through data analysis. Managed and maintained the school schedule in SMS and creating individual schedules for each student.
Baltimore City Public SchoolsTeacher
Jun. 2010 - Jun. 2016
Baltimore Leadership School for Young WomenScience Content Lead/6th Grade Science Teacher
Jun. 2010 - Jun. 2013Baltimore, Maryland AreaOversaw the science content for the school including observing teachers with feedback, managing supplies and planning content with teachers. Created and refined the 6th grade Earth science curriculum to meet Maryland state standards and integrate the Common Core standards while meeting the needs of the full range of students. Co-authored the middle school science curriculum for Baltimore City Public Schools and created professional development at the district level to help teachers effectively administer the curriculum. Acted as an adviser for 18 students including daily planned advisory sessions to prepare and encourage college preparation. Coordinated Science Fairs for over 100 students each year at a variety of skill levels.
Comprehensive Language CenterTechnical Support/English Editor/Recruiter
May. 2009 - May. 2010Responsible for assisting in correcting and troubleshooting issues in a wide variety of programs in a Microsoft Windows XP environment. Used creative problem solving to acquire audio files from a variety of Internet sources. Researched and recruited test development candidates from around the world for obscure languages, some with less than 30,000 speakers, over the Internet. Edited the English version of translation tests from a wide spectrum of levels of English speakers, whose native language was not English, including many tests that required innovative methods to ensure that all tests were in at least college level English
Comprehensive Language CenterESL Teacher
Nov. 2008 - May. 2009Created a curriculum and testing structure based on individual student needs. Instructed in a variety of grammatical and vocabulary topics based on English to Spanish structural awareness. Effectively instructed student to meet requirements given by corporate sponsor.
Institute of Reading DevelopmentReading Enrichment Instructor
May. 2008 - Aug. 2008Effectively managed and graded 7 levels of curriculum simultaneously tracking and analyzing the performance and skill application of over 300 individuals. Continually updated all parents as to the progress of their child and received positive feedback for those information sessions. Efficiently reported in to management at the end of each day as to the status and attendance of all students and interactions. Rapidly became proficient with company proprietary data management systems to influence proprietary algorithm for scoring and curriculum analysis
Accelovation IncLinguistic Consultant
Feb. 2007 - Dec. 2007Rated websites for various subjects for content keyword analysis and topical relevance. Scanned a wide variety of material to aid in content and context relevance to topic and quickly turned around annotation documents. Performed in-depth topical research of search engine results based on keyword analysis
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