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Work Background
DataCaliperInfrastructure Engineer
Dec. 2023 - Apr. 2025Douglas, Wyoming, United StatesSpearheaded critical systems services for various enterprises across diverse organizational levels.
• Displayed mastery of general networking, providing quick resolution to difficult situations, allowing projects to reduce time expenditures.
• Implemented VPN policies to enable seamless connectivity to the Azure environment, resulting in improved access control and system efficiency for remote teams.
• Oversaw the M365 platform, managing key elements such as Outlook, SharePoint, Teams, OneDrive, VOIP, and mailbox administration. Ensured continuous collaboration and streamlined communication channels.
• Implemented Intune policies and Autopilot configuration for quicker resource deployment and easy PC reset for employees.
• Oversaw the comprehensive migration process, ensuring successful transition of on-prem and hybrid users to a purely cloud-based environment within Entra (AzureAD).
• Cultivated strong collaborations with Organizations through training, knowledge services, and access provision. Promoted knowledge sharing, contributing to a streamlined business model.
• Successfully implemented and updated a fleet of Linux servers, meticulously integrating necessary servers into the Microsoft domain to enhance system compatibility and streamline network operations.
• Deployed Docker and containers, consolidating several less demanding servers into a single server to maintain functionality and conserve resources.
• Successfully deployed Veem backup solution, enhancing data integrity and accelerating recovery times.
• Recognized by the VP of systems for exceptional contributions, detailed recommendation available on my linkedin profile.
Concordant, LLCSenior Infrastructure Engineer
Aug. 2023 - Nov. 2023United StatesProvided critical systems services for multiple companies at many levels.
• Implemented security and VPN audits that significantly strengthened system integrity and reliability.
• Enhanced system performance and reliability by optimizing Intune, Active Directory, PIM, PUC, and VM with Azure services expertise.
• Managed the M365 platform, supervising critical elements like Outlook, SharePoint, Teams, OneDrive, VOIP, and mailbox administration, ensuring continuous collaboration and streamlined communication channels.
• Delivered extensive M365 support, encompassing user access management, group creation, delegate access provisioning, and shared mailbox configurations, guaranteeing operational efficiency and user contentment.
• Orchestrated laptop and device management through Intune, executing streamlined device management tactics and preparing for CMMC readiness.
• Identified and rectified diverse network issues, encompassing email inbound/outbound challenges, traffic flow optimization, delegate access troubleshooting, and legal hold identification, mitigating interruptions and upholding data integrity.
• Collaborated with organizations by delivering training and knowledge services to enhance information sharing and optimize business processes.
• Utilized Microsoft Forms to establish an efficient user creation process, streamlining operations.
REV TechService Systems Engineer PSJH
Jul. 2022 - Dec. 2022Lakewood, Washington, United StatesM365 Administration, Exchange Administration, Teams Administration, ServiceNow Administration, and MEM (intune) Administration. ● ServiceNow support and administration (introduced to Dev, Scrum however this roll did no Development)
● Worked closely with other groups, to provide training, Knowledge services and access
REV TechSystem and Service engineer
Apr. 2021 - Dec. 2022Lakewood, Washington, United StatesProvided critical systems support for Providence St. Joseph Health and their sister companies.
• Supported and administered ServiceNOW, leveraging knowledge of DevOps, Scrum, and Agile methodologies to streamline processes and improve efficiency.
• Demonstrated proficiency in Azure services, including Intune, Active Directory, PIM, PUC, and VM administration, effectively managing resources and ensuring optimal performance.
• Administered M365 platform, overseeing key components such as Outlook, Sharepoint, Teams, OneDrive, VOIP, and mailbox administration, maintaining seamless collaboration and communication channels.
• Provided comprehensive support for M365, addressing user access, group creation, delegate access, and shared mailbox configurations, ensuring smooth operations and user satisfaction.
• Managed laptops and other devices using Intune, SCCM, and ECM, implementing efficient device management strategies to enhance security and productivity.
• Diagnosed and resolved various network issues, including email inbound/outbound problems, traffic flow, delegate access, and legal hold identification, minimizing disruptions and maintaining data integrity.
• Conducted desktop troubleshooting utilizing SCCM, Teams, LogMeIn, Quick Assist on Citrix, Azure, and physical machines, ensuring timely issue resolution and minimizing downtime.
• Leveraged PowerShell and Python scripting to assist in creating Intune images, automating processes and improving deployment efficiency.
• Utilized TCP/IP, UDP, and packet trace tools to identify and resolve issues with VOIP functionality, ensuring reliable and high-quality communication.
• Configured and troubleshooted VPN connections, ensuring secure and reliable remote access for users.
• Refer to my LinkedIn profile for a recommendation from a senior engineer showcasing my expertise and contributions.
Alaska AirlinesProduction Operations Specialist
Mar. 2020 - Mar. 2021SeaTac, Washington, United StatesProvided critical systems support for Alaska Airlines and their sister companies.
• Ensured the timely and smooth execution of mainframe and other critical systems jobs, promptly addressing any incidents and implementing corrective measures, including the restarting of jobs when needed, to minimize disruptions and maintain operational efficiency.
• Played a key role in incident management, defining and managing major incidents, establishing tech bridges with the relevant departments to coordinate efforts and resolve critical issues swiftly and effectively.
• Collaborated closely with other groups, providing exceptional service, delivering training, and facilitating access, fostering cross-functional collaboration and knowledge sharing to support organizational objectives.
• Conducted Windows Desktop and Server troubleshooting across VDI, Azure, and physical machines, swiftly diagnosing and resolving issues to ensure optimal performance and user satisfaction.
AllyisMS Azure FSLogix Engineer
Feb. 2019 - Feb. 2020Kirkland, WashingtonProvided technical support for FSLogix, a recent acquisition to the Microsoft family.
• Diagnosed and resolved issues in VHD(x), configuration logs, error logs, and TCP traffic flow on Azure to enhance performance and ensure full functionality.
• Conducted comprehensive troubleshooting of network and access, including permissions, security, and functionality, effectively resolving issues, and maintaining a secure and efficient network environment.
• Created and managed a lab environment to build and test customer configurations, encompassing Azure AD, migrations, server installation, and Kubernetes configuration files, ensuring successful deployments and customer satisfaction.
• Diagnosed and resolved complex Outlook issues with FSLogix, using advanced diagnostic skills to enhance user satisfaction and ensure optimal software performance across the organization.
• Utilized Azure PowerShell to verify the functionality of machines and VHD links, ensuring the proper functioning and connectivity of resources within the Azure environment.
MindtreeSr. Azure Network Support Engineer
Aug. 2017 - Feb. 2019Redmond, WAProvided network support for Microsoft Azure customers. As well as VPN/Gateway configuration assistance. • Provided Azure support for network and infrastructure, encompassing TCP/IP, servers, VPN, and ExpressRoute functionality, promptly addressing issues, and ensuring the smooth operation of Azure services.
• Demonstrated proficiency in network TCP/UDP routing, switching, permissions, performance, and Active Directory, as well as load balancing, effectively maintaining a reliable and high-performance network infrastructure.
• Acted as a coach and mentor, providing guidance and support to team members to increase speed to resolution and foster professional growth.
• Served as a VPN specialist, assisting other technicians with complex VPN-specific issues, leveraging expertise and troubleshooting skills to resolve challenging issues.
SonicWALLEnterprise Technical Support Senior Analyst, Duty Manager
May. 2006 - Feb. 2017Served as Technical support for SonicWALL as level 2 technician as well as escalation engineer and Duty Manager. • Provided Troubleshooting for NGFW and SSL-VPN, TCP/IP, UDP, traffic flow, bottlenecks, functionality, and RMA, ensuring smooth operations and resolving issues promptly.
• Led a team of 5 Publishers as a Knowledge Centered Support (KCS) Champion, driving the creation of a unified design for knowledge documentation and sharing.
• Remotely managed firewalls and performed troubleshooting using RDP, Teams, LogMeIn, Quick Assist, and web interfaces, ensuring the security and functionality of the network infrastructure.
• Served as a technical trainer and mentor, providing training and guidance to colleagues, and attained certification as a Network Security Basic Administrator Trainer.
• Troubleshot content filters, application firewalls, antivirus, and malware features, ensuring comprehensive security and protection against threats.
• Mentored and coached team members, providing guidance and assistance in troubleshooting, and effectively utilizing tools like Wireshark and packet trace to analyze network traffic and resolve issues.
• Earned praise from the Director of Support Services for improving team processes and project success, as noted in a LinkedIn testimonial.
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