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Work Background
Medical University of South CarolinaEnvironment of Care Program Coordinator ll
Oct. 2024Charleston, South Carolina, United States
Crothall HealthcarePatient Experience Manager
Feb. 2023 - Oct. 2024Medical University of South CarolinaCollaborated with multi-disciplinary staff to improve overall patient care and response times.
Maintained accurate records of patient feedback in order to track trends and identify areas for improvement.
Facilitated meetings between hospital leadership and front-line staff to discuss opportunities for enhancing the patient experience.
Monitored performance metrics related to patient satisfaction scores, as part of ongoing efforts to improve overall satisfaction levels.
S.C. Department of Health & Environmental ControlCompliance Program Coordinator
Sep. 2021 - Feb. 2023Columbia, South Carolina Metropolitan AreaLead my team in managing, coordinating, and executing regulatory compliance in accordance with State Regulation for over 200 sites
Analyze high risk reports by dollar volume to determine the possibility of fraudulent abuse by a vendor.
Dartmouth-HitchcockSummer Intern
Jun. 2018 - Aug. 2018Lebanon, New HampshireAs a summer intern at Dartmouth-Hitchcock, I had the wonderful oppportunity to be positioned at The Dartmouth Institute for Health Policy & Clinical Practice under the direction and tutelage of Dr. Margie Godfrey. As Dr. Godfrey’s intern, I was the Program Coordinator over The Cystic Fibrosis Foundation conferences in both Toronto, Canada and Milwaukee, Wisconsin.
Assisted in troubleshooting any issues that arose during events such as technical difficulties or last minute changes in plans.
Collaborated with internal stakeholders on event logistics including catering, audiovisual needs, transportation and accommodation arrangements.
Managed registration process for attendees which included data entry into an online system as well as setting up check-in stations at the door.
Brain Injury Association of South CarolinaHealth Communications Intern
Oct. 2017 - Apr. 2018Columbia, South Carolina Metropolitan Area• Created and organized Brain Injury Awareness Month using social media, email, and community events
• Engaged members of the community in need of resources related to Traumatic Brain Injury.
• Developed content for health communications materials, such as brochures and flyers
• Collaborated with team members to develop effective communication strategies.
• Updated website content related to current public health initiatives.
YMCA of the USA (National Resource Office)Counselor
Aug. 2014 - Feb. 2020Columbia, South Carolina AreaCollaborated with other counselors to create fun learning experiences.
Facilitated team-building exercises among different age groups.
Helped campers build confidence and self-esteem through consistent guidance and mentoring.
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