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Work Background
Scania GroupSystem Coordinator - Development & Innovation
Oct. 2023Vinhedo, São Paulo, BrazilI am the link between operations, internal processes, and digital transformation. My focus is on maintaining and enhancing the systems that support WH (inbound, storage, outbound) operations, Demand Chain, and Supply Chain – with critical integrations with global teams in Europe. I believe there's no "one size fits all" solution; therefore, I build models tailored to the specific needs of each environment. Key Responsibilities: Coordination: I manage the activities of an integrated local helpdesk team.
I act as a Product Owner and business representative with developers, adapting solutions to the distribution center context.
Strategic Planning and Execution: In partnership with leadership, we are looking to build an IT roadmap that integrates global demands, compliance initiatives, and strategic improvements.
I actively manage the backlog – classifying, prioritizing, and refining stories in Jira – to align deliveries with business objectives.
I promote a security culture (ISEC) at all stages.
I serve as the point of contact between the distribution center (Vinhedo) and IT areas in São Paulo, interacting with global teams.
Impact and Results: My work bridges the gap between business and IT, generating trust, efficiency, and clarity in deliveries. Through customized processes and continuous improvement, I enhance internal satisfaction and demonstrate how an IT department aligned with the business can transform operational results. Achievements: Implemented a SharePoint with complete governance.
Reclassified the backlog into five categories for greater visibility and prioritization.
Created quarterly internal satisfaction surveys.
Automated equipment inventory control, eliminating downtime due to lack of supplies.
Conducted forums with key users to define priorities and strengthen communication between operations and IT.
Uniodonto CampinasIT Business Analyst
May. 2022 - Oct. 2023I served as a key interface between business units and the development team, driving enhancements to internal systems and directly contributing to the delivery of solutions aligned with the cooperative's strategic objectives. I was responsible for translating business needs into clear and actionable user stories, ensuring comprehensive scope understanding and effective prioritization. I led stakeholder meetings and refined the backlog in collaboration with the technical team, consistently pursuing clarity, value, and alignment with delivery capacity. I actively participated in product discovery and delivery initiatives, collaborating from ideation through to solution deployment. A significant achievement was the implementation of an internal solution for radiology clinics, enabling the centralization of medical records and requests within the cooperative's platform. This project enhanced control and traceability, improving efficiency and alignment between dentists and partner clinics. Furthermore: I modeled and presented high-fidelity prototypes using Figma for user validation.
I assisted in defining acceptance criteria in collaboration with the business team.
I supported the solutions architect in proposing value-driven improvements.
I contributed to strengthening the relationship between IT and business, even within a context of structural and maturity challenges in adopting industry best practices.
Despite efforts to apply ITSM, ITIL, and Scrum frameworks, operational limitations were encountered. Nevertheless, I remained focused on delivering with clarity, organization, and collaborative engagement
AIRPRESS AIRSOFTFounder
Aug. 2015 - May. 2022Campinas, BrasilI founded and managed a small-scale industrial company with its own brand, specializing in the manufacturing of parts and upgrades for airsoft, operating in both B2B and B2C markets with a national online retail presence. Key Achievements: Structured and scaled the Airpress Airsoft brand, establishing a presence in nearly every Brazilian state.
Coordinated product development and quality control, earning recognition for the durability and performance of marketed items.
Organized internal production processes, resulting in increased efficiency and revenue.
Implemented a new ERP system, leading integrations across purchasing, inventory, production, sales, and finance departments.
Developed and launched the new institutional and B2B/B2C sales website.
Led digital marketing campaigns and strengthened the brand's social media presence. Entrepreneurial Competencies Acquired: Strategic Product and Business Vision: Aligning market needs with high-value product delivery.
Agile Mindset: Rapidly adapting the business to changes and iterating solutions with a customer-centric focus.
End-to-End Product Lifecycle Management: Overseeing all stages from ideation to delivery and support.
Resilience and Problem-Solving: Making swift decisions and maintaining a results-oriented approach.
Multi-Stakeholder Communication: Balancing expectations and ensuring delivery alignment with strategic objectives.
AOC BrazilSystem Analyst
Oct. 2013 - Jan. 2017JundiaiDuring my tenure at AOC, I progressed from a technical operational role to a more strategic position as a Systems Analyst, contributing to global projects focused on Supply Chain and logistics. This experience was crucial in developing cross-functional communication skills, business acumen, and the ability to operate effectively within distributed teams – competencies that naturally led me towards coordination and Product Ownership roles. Key Activities and Achievements: Business and Technology Interface: Served as a key liaison between the Supply Chain department in Brazil and the software development team in China, ensuring clear and efficient alignment of requirements and timelines. Requirements and Process Analysis: Conducted thorough business needs analysis, process mapping, and the creation of functional specifications for the evolution of internal systems. Full Project Lifecycle Management: Actively participated throughout the entire development lifecycle – from conceptualization to production delivery and deployment – including the development of test plans, UATs, and second/third-level support. System Implementation and Support: Responsible for deploying new functionalities and coordinating alignment between technical and operational teams during rollouts, particularly within logistics environments. Technical Documentation and Communication: Produced technical and operational manuals, alongside data extraction and analysis using Oracle SQL. Professional Growth: Started as an intern and was promoted to Technical Support and subsequently Systems Analyst, solidifying my technical foundation and my ability to effectively bridge different departments. This experience provided me with a solid foundation in technology, processes, and stakeholder management – pillars that I continue to leverage in my current roles as a Coordinator and Product Owner, consistently focusing on delivering tangible value to the business.
AOC BrazilAnalista de Suporte
Jan. 2011 - Oct. 2013Jundiaí
AOC BrazilEstagiario em TI
Mar. 2010 - Jan. 2011Jundiaí
Grupo DPaschoalOperador de Help Desk
Mar. 2009 - Oct. 2009Campinas e Região, Brasil
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