I am the link between operations, internal processes, and digital transformation. My focus is on maintaining and enhancing the systems that support WH (inbound, storage, outbound) operations, Demand Chain, and Supply Chain – with critical integrations with global teams in Europe. I believe there's no "one size fits all" solution; therefore, I build models tailored to the specific needs of each environment.
Key Responsibilities:
Coordination:
I manage the activities of an integrated local helpdesk team.
I act as a Product Owner and business representative with developers, adapting solutions to the distribution center context.
Strategic Planning and Execution:
In partnership with leadership, we are looking to build an IT roadmap that integrates global demands, compliance initiatives, and strategic improvements.
I actively manage the backlog – classifying, prioritizing, and refining stories in Jira – to align deliveries with business objectives.
I promote a security culture (ISEC) at all stages.
I serve as the point of contact between the distribution center (Vinhedo) and IT areas in São Paulo, interacting with global teams.
Impact and Results:
My work bridges the gap between business and IT, generating trust, efficiency, and clarity in deliveries. Through customized processes and continuous improvement, I enhance internal satisfaction and demonstrate how an IT department aligned with the business can transform operational results.
Achievements:
Implemented a SharePoint with complete governance.
Reclassified the backlog into five categories for greater visibility and prioritization.
Created quarterly internal satisfaction surveys.
Automated equipment inventory control, eliminating downtime due to lack of supplies.
Conducted forums with key users to define priorities and strengthen communication between operations and IT.More...
Mariana P S Leite
Scrum Master@CI&T
Verified
As a Scrum Master at CI&T, Mariana P S Leite has successfully led several teams to deliver high-quality software projects on time. She has demonstrated exceptional leadership skills in managing cross-functional teams and resolving any impediments that hinder project progress. Her expertise in Agile methodologies has significantly improved the productivity and efficiency of her teams. Mariana has also played a crucial role in fostering a collaborative work environment that encourages open communication and continuous improvement.More...