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Work Background
Al Jazeera Media NetworkSenior Operations Specialist
Mar. 2020Remote
Aurea SoftwareTechnical Support Engineer
Mar. 2018 - Apr. 2020Provide professional, courteous, and prompt mission critical technical support to customers and partners via email, phone or chat.
Weekend on-call coverage for production issues (if needed)
Demonstrate an increasing level of customer care skills.
Run analysis and research of more complex technical issues including running-through logs, reproducing issues on local environment.
Collaborate with multiple teams including Product Development and Quality Assurance to make sure the bugs are understood and fixed as per expectations.
Arrange screen sharing sessions and calls for high priority issues thus reducing the time required for initial analysis greatly.
Assist in educating internal and external customers on self-help resources
Gaining knowledge on various integrated products to provide all-round support
BLUEBYTE IT SOLUTIONS INDIA PVT LTDNetwork Engineer
Jan. 2015 - Mar. 2017Hyderabad Area, IndiaPerform troubleshooting and defect analysis of LAN/WAN/ISDN/MPLS/firewall/VPN issues. Document network problems and resolutions for future reference into the Wiki/KB platform of NPCI. The incident should be closed within TAT. Proactively monitor and ensure network availability, performance and network security. Log, track and take ownership of network/connectivity issues and resolve issues to ensure uptime and meet the agreed SLA. Monitor and ensure network device connectivity across DC and MPLS Networks as per the pre-defined SLA. Working knowledge of common network monitoring tools and network analyzers(ex. Tcpdump, tshark, Wireshark etc.)
Tata Consultancy ServicesNetwork Engineer
Nov. 2010 - Nov. 2014Chennai Area, IndiaResponsibilities includes: Designing and implementing customers network infrastructure
implementing load balancing protocols
Configuring VLANs, VTP, Etherchannels
Configuring intervlan routing on Layer-3 switches
Securing switch access
Designing and implementing wireless architectures (Cisco Aironet APs and Cisco 4400 series controllers)
Configuring Voice VLANS and QoS VLANs
Implementing traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps
Troubleshooting and solving networking issues - TCP/IP, DNS, DHCP, Layer 2/3 network devices.
Tata Consultancy ServicesNetwork Engineer
Nov. 2010 - Nov. 2014Chennai Area, India
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