KONE CorporationService Manager - End User Devices
Sep. 2018 - Jun. 2022Moline, IllinoisOversaw service management capabilities through service lifecycle for End User Platforms Team globally. Supervised service delivery and operations, encompassing workstations (software packaging and distribution, image management, and security), VDI, MDM, print solution, and directory services. Ramped up new service development activities and agreed KPIs to meet SLA requirements. Contributed to IT Operations global network.