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Work Background
It's Just LunchClient Advocate
Jul. 2024As a Client Advocate, I serve as the primary point of contact for clients, ensuring their needs and concerns are addressed promptly and effectively. My role involves advocating for client interests, resolving issues, and fostering strong relationships to maintain high levels of satisfaction and retention. Key Responsibilities:
Client Support: Provide exceptional support to clients, addressing inquiries, troubleshooting issues, and offering solutions to meet their needs.
Relationship Management: Build and maintain trusted relationships with clients by understanding their requirements and delivering personalized service.
Problem Resolution: Act as a liaison between clients and internal teams to resolve any concerns or challenges quickly and efficiently.
Client Onboarding: Assist in the onboarding process for new clients, ensuring a smooth transition and comprehensive understanding of services.
Feedback Collection: Gather and analyze client feedback to identify trends, improve service quality, and enhance client satisfaction.
Documentation: Maintain accurate records of client interactions, transactions, and communications using CRM software and other tools.
Proactive Communication: Provide regular updates to clients about new features, services, and best practices to help them maximize the benefits of our offerings.
Laureate Online EducationEnrollment Specialist
May. 2016 - Feb. 2022Columbia, MD Contribute to the growth of the business and to new student enrollments by assessing potential applicants, building rapport, and providing a positive student experience, while determining if they are qualified to apply and enroll in various academic programs.
Record management and data entry Managed and aided in process implementation.
Flexible to fast-paced and always-changing systems Receive and follow up professionally with potential students
I am well experienced at improving enrollment and readmission rates by encouraging students to pursue and/or resume their education. Achieve new student progression plans through comprehensive analyses of numerous factors and determination of premiums. Work interdepartmentally to ensure the potential students have the best experience throughout the
enrollment process and classroom orientation. Match candidates with appropriate programs that
provided the skill sets needed to maximize return on investment. Assist in Doctoral program launch, developed potential student database, contributed enrollment
perspective of the project to Higher Learning Commission representatives, and inter-departmental focus groups. Assist current students in the financial aid process, and online class orientation, and counseled them through the completion of their first two courses to ensure student support and success. Conducted outreach to over 80 qualified student leads per day by phone and Citrix virtual meeting software. I have consistently exceeded activity and production, retention, customer service goals, and coaching team members as needed.
Salisbury UniversityAdministrative Assistant
Nov. 2013 - May. 2015Salisbury, MarylandKept office organized to increase production and fluidity Selected to increase productivity and ease transition of interim Supervisor
Created effective file management in order for Supervisors to have easier access Provided excellent customer service to faculty, staff, students, and contractors
Up kept and revised system to maintain over 50 out sourcing contracts
Howard Community CollegeOffice Assistant
Apr. 2012 - May. 2013Columbia, MarylandPromoted student programs and events through clerical and administrative assistance
Implemented a well-organized, clean, and safe environment
Operated Student Life materials, i.e popcorn machine, at Student Life events
Updated multiple campus emails with important information for faculty, staff, and students
Howard Community CollegeStudent Program Board Chair
Jan. 2011 - Apr. 2012Columbia, MarylandMade sure catering orders are completed and submitted to correct department
Made sure plant operations diagrams are completed and submitted on time
Organized multiple Student Program Board events Promoted Student Program Board events through social networking Monitored events as they are ongoing to keep on task and achieve objective
Led weekly meetings with volunteers and adviser
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