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Work Background
BMOExecutive Assistant
Apr. 2024Toronto, Ontario, Canada
ScotiabankExecutive Assistant
Nov. 2019 - Oct. 2023Toronto, Canada Area▪ Created graphic design content for internal and external audit websites. Implemented maintenance of curriculum for internal website.
▪ Corresponded with 1 executive vice president, 2 senior vice presidents, and 1 vice president regarding administrative duties such as managing expenses and arranging travel.
▪ Arranged both online and in-person social events for executive team. Oversaw administrative support, including copying, mail handling, and courier services.
ScotiabankAML/ATF Analyst
Oct. 2012 - Nov. 2019Toronto, Canada Area▪ Created and reviewed users in multiple systems, including FircoSoft, ACRM lite, Content Manager, AS400, sClient, HOD, and CertaPay.
▪ Maintained user list and scrutinized quarterly review of staff in FircoSoft, ACRM Lite, Content Manager, and AS400 for 2017-2018 fiscal year for audit and enterprise technology teams.
▪ Spearheaded learning sessions for staff on AS400 setup issues, HOD, Lync, and Fortent. Developed states, groups, and users for Fortent system and maintained user list until 2017.
▪ Co-designed several user manuals such as Fortent User Guide, paperless process for Authorization Risk Assessment, and Administration Guide for using information technology (IT) store to create, delete, reset, and modify users as well as perform quarterly review.
▪ Authored politically exposed person (PEP) referral form for true matches to World-Check. Named Best of the Best in 2014 and Employee of the Month in 2017.
ScotiabankAdministrative Assistant
Jul. 2012 - Oct. 2012Toronto, Ontario, Canada▪ Assisted team of 100 personnel with administrative duties such as planning meetings, ordering supplies, and managing office equipment.
▪ Oversaw all executive-level administrative tasks for vice president, including scheduling meetings and conference calls.
▪ Managed incoming communications and responded to internal requests for information in timely manner. Handled sensitive and confidential information with discretion.
▪ Prepared expense reports for directors and vice president of worldwide AML unit.
Conferences and Incentives Plus IncAdministrative Assistant/Volunteer Manager
Oct. 2011 - Jul. 2012Markham, Ontario• Provided administrative support including copying, faxing, mail handling, courier services and supplies management
• Greeted visitors and handled their requests
• Prepare, verify, edit and format documents including drafting letters
• Database entry
• Organize meetings, events and make travel arrangements as required
• Open and forward mail as well as arrange for outgoing mail
• Answer and direct calls, take messages and provide requested information; • Perform all other administrative tasks as needed. • Manage the volunteers onsite
Epilepsy TorontoDonations Coordinator/Volunteer Recruiter
Aug. 2009 - Aug. 2011Toronto, Canada Area• Develop and send out request for silent auction items
• Sourcing potential sponsors and writing letters for silent auction donation items
• Created and designed ticket request and sponsorship forms • Managing the recruiting and scheduling of 100-200 volunteers for the annual Gift Wrap for Epilepsy Campaign • Researching, sourcing and negotiating rentals for events, including Scotiabank BuskerBall event
• Created and script the official program for Scotiabank BuskerBall
ScotiabankAdministrative Assistant/Customer Service/Receptionist
Aug. 2005 - Feb. 2009Toronto, Canada AreaAdministrative Assistant, Scotia Plaza Branch Feb. 2008 – Feb. 2009
• Assisted Branch Managers and Branch Director create encouragement games for sales staff
• Performed accounting for sales and marketing reports and managed expense reports Customer Service, Scotiabank Main Branch Oct. 2008 – Feb. 2008
• Put together daily package for all personal banking clients
• Answered telephone with 20 extensions Receptionist, Scotiabank Main Branch Aug. 2005 – Oct. 2008
• Offered outstanding executive-level support in a department by operating a busy switchboard with 100+ extensions Served as first point of customer contact in person and via phone
• Managed office supplies, maintained equipment and distributed mail
Basis 100 IncReceptionist/Admin Support
Mar. 2002 - Jul. 2005Toronto, Canada Area• Managed all executive level administrative tasks for the CFO including scheduling meetings and conference calls, and arranging travel
• Adeptly handled incoming communications and respond to internal requests for information on a timely basis. • Handled sensitive and confidential information with discretion
• Provided administrative support including copying, faxing, mail handling, courier services and supplies management
• Greeted visitors and handled their requests
• Perform all other administrative tasks as needed.
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