Afni, Inc.Customer Service Specialist
Jan. 2022 - Aug. 2024- Engaged with business clients to understand their unique needs. Managing Order, high volume of
incoming calls, emails, and inquiries efficiently, prioritizing tasks based on urgency and importance. - Processed billing inquiries, orders, and service requests accurately and promptly, demonstrating attention to detail including targeted offers, discounts and loyalty programs, to minimize churn rates and maximize customer lifetime value, contributing to overall business growth and profitability.
- Reviewing invoices with clients while on the call to ensure billing accuracy. Analyzing all billing procedures and identifying opportunities for improvement