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Work Background
Cozy EarthCustomer Service Representative
Sep. 2024 - Apr. 2025United States- Addressing customer questions, concerns, or issues raised via email. Providing product or service information.
- Assisting in setting up accounts, completing transactions, or using features of a product. -Investigating Customer complaints, providing appropriate solutions and escalating complex issues to relevant department when necessary.
Afni, Inc.Customer Service Specialist
Jan. 2022 - Aug. 2024- Engaged with business clients to understand their unique needs. Managing Order, high volume of
incoming calls, emails, and inquiries efficiently, prioritizing tasks based on urgency and importance. - Processed billing inquiries, orders, and service requests accurately and promptly, demonstrating attention to detail including targeted offers, discounts and loyalty programs, to minimize churn rates and maximize customer lifetime value, contributing to overall business growth and profitability.
- Reviewing invoices with clients while on the call to ensure billing accuracy. Analyzing all billing procedures and identifying opportunities for improvement
Afni, Inc.Customer Service Specialist
Jan. 2022 - Aug. 2024
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